Customer Service Data Entry

ANUP KUMAR NAVURU

240-***-**** ****@****.*** Frederick, Maryland 21702

Professional Summary

Dedicated professional with demonstrated strengths in customer service and calling, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

MS Office

Data Entry

Prospect Relationship Building

Customer Service

Documentation and Reporting

Warm Calling

Professional Communication

Scripted Call Control

Appointment Scheduling

Strategic Decision-Making

Experience

INTEGRATION CONSULTANT

NTT DATA, BANGLORE, Whitefield, INDIA

February 2023 - June 2023

1. Call new and existing clients to generate sales for the company

2. Obtaining and updating lists of individuals' contact details.

Calling active and budding clients to encourage the purchase of items.

3. Addressing clients' uncertainties, grievances, and suggestions on time.

4. Noting important details of each conversation.

5.Communicating verbal acceptances of offers to our sales team for closing.

TEACHER

AKSHARA VIDYALAYA, Nellore, Andhra Pradesh, INDIA

July 2014 - March 2019

Developed and implemented engaging curriculum aligned with student learning objectives and in adherence with state and district requirements.

Collected and analyzed student work samples and related data to monitor progress and identify skill gaps.

Administered and interpreted formal and informal educational assessments and recorded findings.

Attended regular teacher training to continue professional development.

Use to Call and update the parents about the students study progress and counsel them

Education

Master of Arts (M.A.): English Literature - Sri Venkateswara University, India

August 2012

Bachelor's in Education: Education - Vikrama Simhapuri University, Nellore

March 2014

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