Data Entry Team Leader

Sheldon Paul

*************@*****.*** 469-***-****

*************@*****.*** 469-***-****

EDUCATION

Richland Community College, Dallas, TX January 2020 – August 2023 Business Management

GPA 3.76

Member of Phi Theta Kappa Honors Society

Sri Ramachandra Institute of Higher Education and Research, India June 2015 - June 2016 Completed Freshman Year

EXPERIENCE

Berry Appleman and Leiden LLP, Richardson, TX March 2019 – March 2023 Senior Production Assistant

I held responsibility for completing extremely detailed immigration documents under tight deadlines for attorneys to ensure important immigration cases could be filed with the Department of State and other entities. This role required accuracy, independent thought, self-drive, and flexibility in a fast-paced, high- volume environment. Demonstrated good judgment, interpersonal skills, and problem-solving abilities. My role required daily discipline to meet deadlines with highly confidential, sensitive information. I had to be extremely thorough and accurate and work closely and collaborate with a wide spectrum of personalities and professionals.

Unfortunately, due to several clients downsizing in the technology sector, our department was eliminated.

Maintained high levels of accuracy, output, and stakeholder expectations from Immigration attorneys by reviewing, correcting, deleting, or re-entering data per Department of State immigration guidelines

Trained new employees on effective problem solving, resulting in increased customer satisfaction scores by 45%

Leveraged my expertise to automate and autofill various Department of State forms resulting in a time savings of 100 hours per week

Trained new joiner’s/lateral hires as a part of the Expert team within Production HUB department

Resolved discrepancies by using outlined procedures or returning incomplete files to the team leader/Attorney for resolution

Successfully achieved and exceeded daily, weekly, and monthly production and quality targets

Maintained confidentiality and discretion in a professional and trustworthy manner

Strong time management skills with the ability to prioritize tasks from multiple sources

Good understanding of legal terminologies

SKILLS HIGHLIGHTS

Managed Stakeholders expectations

Proactive Communication

Microsoft Office Expert

Data entry and Document maintenance

Multitasker and Detail-oriented

Case management

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