Office Manager Customer Support

Monique Jones

Phone 937-***-**** Email: ***********@*****.***

Professional Work History:

Ellis Lawn Care – Dayton, OH Feb. 2000 – Present

Supervisor (Seasonal)

Workers Compensation collection past due accounts

AR/AP posting payments to accounts, closing old accounts

Answering phone billing customers for accounts to be paid

Making sure information is updated in the computer systems

Working with Commercial accounts reviewing remittance codes

Billing for Medicare and Medicaid HMO payers, researching and reviewing

Assisting family for housing, determine housing payments, prepare leasing appointments, prepare and completes HUD forms for submission, meet with tenant and property owner’s if has issues

Investigate and verify to determine if qualify, complete annual and interim re-certification

Monitor the waiting list to contact when people for rental

Five Rivers Health Centers – Dayton, OH April 2022 – July 2023

Scheduler / Biller

Scheduled patients’ for their appointments

Refilled medications

Went over certain results with patients

Scheduling certain surgeries

Making sure patients were aware of their appointments

Customer support

Dixie Chiropractic – Dayton, OH Oct. 2017 – Oct. 2022

Office Manager

Medical billing

Medicare

Medicaid

All HMO’s

Worked with insurance companies

Worker’s Compensation Personal Injury

Collecting on all patient’s accounts

Submitting for review and denials

Working with families to get them insurance

Determine eligibility

Working with third party to determine income

Calculating based on income

Payroll

Customer support

Premier Health – Dayton, OH Aug. 2015 – March 2017

Medical Biller

Updating corrections on accounts

Processing insurance claims

Using EPIX database to process

Handle denials

Corresponds with patients regarding accounts status updates (insurance info., Medicare and Medicaid accounts)

St. Elizabeth Pain & Injury – Dayton, OH May 2013 – Feb. 2017

Office Manager

Medical Billing

AP/AR

Worked with insurance companies

Handle denials

Conduct hiring and orientations

Daily data management

Processing intake of new patients

Education

Lincoln College of Technology Graduated

Associate of Applied Science in Criminal Justice and Medical Office

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