Care Representative Administrative Assistant
Resume:
HEMANT BEHL
**** ***** ***** **., ***.****
Corinth, Texas - 76210
******.****@*****.*** linkedin.com/in/hemant-behl
PROFESSIONAL SUMMARY:
Highly resourceful and proactive individual with 18+ years of experience in Administration, Marketing and Office management while maintaining utmost confidentiality. Managed tele-marketing for Option One Mortgage Company from the ground level, creating a significant increase in revenue. Also, successfully transitioned and migrated (8) mortgage projects, which delivered exceptional results. Possessing strong Inter-personal and problem-solving skills and looking to leverage my knowledge and experience to outperform the assigned tasks under strict deadlines.
Skills:
Efficient written and verbal communication
Excellent interpersonal skills
Strategic planning & execution
Microsoft Outlook
Event planning and coordination
Budgeting and financial management
Microsoft Office Suite
Social media and legacy marketing
Business Development & Corporate Sales
Strong work ethic/self-starter
Marketing material development
Trade show management & presentation skills
Team Leadership and Collaborative work
PROFESSIONAL EXPERIENCE:
Client: DDRS, Deptt. Of Law&Justice (Public Department)
Role: Administrative Assistant
Oct 2010 – May 2019
Responsibilities:
•Planning the Monthly, Quarterly and Yearly calendars for the Directors basis the Board and Audit Committee meetings.
•Aligning the Complex Calendars of the Directors with Internal and External Stakeholder to meet the packed timelines and managing last minute rescheduling.
•Arranging the Pre-reads in a timely manner after follow-ups with relevant stakeholders and cancelling discussions in case the Pre-read is not shared within the agreed TAT.
•Aligning Quarterly Governance Meeting with Chairman and the Audit Partners.
•Greeting and escorting the external Audit Partners/Visitors to the respective Directors.
•Drafting and Proof-reading correspondences to be sent from the Director’s office.
•Being the Point of Contact for the Board Members and ensuring a seamless experience during the Board Meetings (by running Test Runs and arranging various logistics beforehand).
•Follow up and scheduling calls with multiple stakeholders to address the Open ATR Issues related to the Board and Audit & Assurance which includes National Function Heads and other Director’s.
•Preparing a comprehensive travel plan for the Director’s and Function Heads for both International & Domestic with special focusing on all travel related details.
•Devising the AOP for the Internal Audit Function by accounting the actuals of current FY and forecasting future business requirements basis the Annual Audit Plan.
•Timely raising of Purchase Requisitions and getting the Purchase Order released for the Partners, follow up on the Work Confirmation Certificate and Invoice processing thereof.
•Maintaining Online and Offline Records for various Reports of the Board Meeting / Audit Committees.
•Onboarding of Various Partners by taking due approvals.
•Planning various Functional Events / Offsites/ Townhalls with special emphasis to detailing in a Cost-effective manner.
•Researching, Compiling, and sharing Information post analysis and maintaining strong rapport with various Inter-functional teams.
Client: Oracle Financial Ltd. (Financial/Insurance Company)
Role: Quality Analyst
April 2004 – Sept. 2009
Responsibilities:
•Successfully coordinated with multiple mortgage sales teams within the organization, surpassing targets for referrals and driving significant business growth.
•Assisted Quality Manager in handling client complaints by conducting a Root Cause Analysis of issues, implementing a satisfactory CAPA plan in case of justified complaint and prepare client complaint Investigation report as per the company requirements.
•Overall management of Quality Assurance system Administration and worked with Team on Mortgage processes, procedures, and work Instruction as per the company’s SOP.
•Bi-weekly Mini Internal Audits on production floor.
•Manages Customer Satisfaction Surveys and processes expenses for EVPs.
•Answering phone calls of the Clients and resolves routine and complex inquiries.
•Function as a liaison between internal and external business partners, advisors, and other stakeholders; field requests, answers questions, and resolve issues.
Client: E-Funds International Pvt Ltd. (Financial Company)
Role: Sr. Customer Care Executive
July 2002 – March 2004
Responsibilities:
• Validated Credit, Income, Assets, and all other Loan Documents to ensure they met investor requirements.
• Developed and maintained productive working relationships with Customer and the Client.
• Resolved and delivered all post-closing deficiencies in a timely manner and documentation of the daily records.
• Maintained and improved quality results by adhering to standards, guidelines, and procedures company wide.
• Delivered fast, friendly, and knowledgeable service for routine enquiries and service complaints.
Client: RPG Pvt. Ltd. (Pharmaceutical Company) Feb 2001 – June 2002
Role: Cust. Care Representative
Responsibilities:
•Addressing Medicare member inquiries, solving problems, answering calls, and providing medical and pharmacy insurance verification of benefits.
•Investigated Medicare enrollment and eligibility issues.
•Entered customer interaction details in Customer Relationship Management Software to track requests, document problems and record solutions offered.
•Educated members about billing, payment processing, and procedures.
•Addressed Medicare member complaints by filing grievances.
•Resolved Medicare medical and pharmacy claim issues on time.
Client: PageLink Pvt. Ltd. (Digital & Marketing Company) March 2000 – Jan 2001
Role: Cust. Care Representative
Responsibilities:
Receives and processes Customer orders, and/ or complaints covering services provided.
Requires analysis, judgment, and sensitivity to customers’ needs.
Provides proper price quotes that fit the customer’s request.
Provides availability and scheduling information.
PROFESSIONAL QUALITFICATIONS
•Master’s in PGDHRM from Symbiosis (Pune) Apr 2002 - Mar 2005
•Bachelors in B-Com Graduate from Delhi University. Apr 1996 - Mar-1998
•Computers Application Course from InfoTech Computers (Delhi). July 1998 - June-1999
•Secretarial Practice Program from ITI Trade Institute (Delhi). Apr 1996 - Mar -1997
(HEMANT BEHL)
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