General Manager Customer Service
Resume:
PIERO BARBAGALLO
*****.***********@*****.***
MIAMI, FL 786-***-****
RESUME OF PROFESSIONAL QUALIFICATIONS
OBJECTIVE
Dedicated and results-driven hospitality professional with over twenty five years of experience in the hospitality industry.
Proven track record in hospitality management, event, marketing and sales. Committed to exceeding sales targets and fostering valuable client relationships to drive revenue growth and enhance the reputation of the organization. Extensive experience for renowned companies such as Tao Group, Hakkasan Group, MGM International and Caesar Entertainment.
Seeking to leverage my extensive industry knowledge, strong interpersonal skills, and strategic approach to contribute to a dynamic hospitality team. SKILLS
" Formulating sales strategies for optimal outcomes
" Expertise in negotiating contracts
" Proficient in managing sales teams effectively
" Designing impactful promotional campaigns
" Skillful in managing client relationships
" Analyzing sales performance to drive improvements
" Keeping abreast of market trends for strategic advantage
" Training and developing sales staff to enhance skills
" Strategic budget management
" Effective customer acquisition techniques
" Generating repeat business through relationship-building
" Proven ability in lead generation for new business opportunities
" Team Leadership and Development
" Operations Management
" Menu Development and Culinary Knowledge
RELEVANT EXPERIENCE
Zari Restaurant and Lounge, Miami Fl.
General Manager
January 2023- Present
" Develop and execute effective sales strategies that consistently exceed revenue targets, resulting in a 10% increase in overall sales during tenure.
" Cultivate and manage strong relationships with clients, resulting in a 35% increase in repeat business and customer loyalty.
" Spearhead the creation of tailored event packages that cater to diverse client needs, resulting in a 12% increase in event
bookings.
" Collaborate cross-functionally with culinary, marketing, and operations teams to ensure seamless execution of events and
exceptional guest satisfaction.
" Utilized social media platforms to engage customers, share enticing visuals, and communicate the restaurant's unique offerings.
" Collaborate with the culinary team to develop seasonal menus that align with market trends and customer preferences.
Mau Mediterranean Restaurant, Miami Fl.
General Manager
May 2022-January 2023
" Directed all aspects of restaurant operations, overseeing front-of-house, back- of-house, and administrative functions.
" Implemented efficient workflows, optimizing processes to ensure smooth daily operations and exceptional guest experiences.
" Managed budgeting, financial reporting, and cost control measures to achieve and exceed revenue and profitability targets.
" Developed and executed marketing initiatives, including special events, promotions, and partnerships, resulting in increased foot traffic and heightened brand visibility.
Versace Mansion,Miami FL.
Assistant General Manager
August 2021-February 2022
Assisted in overseeing daily operations, including staff supervision, training, and guest service management. Collaborate with the culinary team to develop seasonal menus that align with market trends and customer preferences. Conducted regular staff meetings to foster a culture of teamwork and continuous improvement. Terra Rossa Italian Restaurant Red Rock Resort and Casino General Manager
February 2019– January 2021
Assisted in overseeing daily operations, including staff supervision, training, and guest service management. Collaborate with the culinary team to develop seasonal menus that align with market trends and customer preferences. Conducted regular staff meetings to foster a culture of teamwork and continuous improvement. Qualcan Corporation
Shift Kitchen Manager
March 2019 to January 2020
" Responsible for managing daily operations to include inventory,invoicing, ordering and receiving.
" Managing staff, interviewing, Hiring and Training. New York New York Italian Restaurant
Food & Beverage Manager
December 2016-January 2019
Assisted in overseeing daily operations, including staff supervision, training, and guest service management. Collaborate with the culinary team to develop seasonal menus that align with market trends and customer preferences. Conducted regular staff meetings to foster a culture of teamwork and continuous improvement. Trump Tower International, Las Vegas, NV Restaurant Lounge Food and Beverage Manager
February 2016-December 2016
" Responsible for overseeing restaurant operations and 70+ employees
" Setting goals and conducting pre-shifts
" Wine and service training, tasting Chef Specials and explaining dishes and customer service standards
" Health and Safety Education Training
Trump Tower Las Vegas, NV Restaurant Lounge
Food and Beverage Assistant General Manager
Main Restaurant-Pool-Room Service
April 2016-August 2016
" Assigned to Main Restaurant, Main Bar, Pool Bar and ISD
" Assigned to Restaurant Banquets/Events and Catering
" Responsible for overseeing 65+ employees
Dal Toro, Palazzo/Venetian Resort, Las Vegas, NV
Assistant General Manager (starting position) General Manager (ending position) June 2014-February 2016,
" Assigned to Main Restaurant, Main Bar, Banquets and Lounge.
" Hiring process, Coaching 1-0-1 Bi-weekly/Monthly
" Preparing Daily Special with the Chef
" Wine, Food and Service Training
Hyde Nightclub SBE/SLS Bellagio Hotel Las Vegas NV Lead Vip Host Lounge Nightclub
June 2012-February 2014
" Responsible Booking Reservation
" Increasing growth Customer List
" Marketing, PR and Social Media duties
Ferraro – Fine Dining Italian Restaurant, Las Vegas, NV Night Shift Manager Restaurant, Lounge & Lead Training Server February 2007-April 2012
" Overseeing daily shift operations
" Responsible for training and development of new employees. International Experience:
" 2001-2003, Assistant Manager, Hotel Savoy 5 Starts, Gordon Ramsay Restaurant, London, England
" 2000, Chef De Rang, Restaurant Tristan, 2 Stars Michelin, Mallorca, Spain
" 1999, Chef De Rang, Hotel Suvretta House 5 Stars, St. Moritz, Switzerland
" 1999, Restaurant Captain, Hotel Nassauer-Hof 5 Stars, Frankfurt, Germany EDUCATION
CFP Verese, Diploma in Hospitality Business and Customer Service Graduated with High Honors (Top 3 of the class), CPF Varese,Italy. 1992-1995
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