KIM MCCOY

CONTACT

334-***-****

adzw8l@r.postjobfree.com

***** ****** ******* ** *

pt 9116, Cypress, TX 77429

PROFESSIONAL SUMMARY

Motivated Administrator with

*-**** ********** *******

as first point of contact for

customer inquiries. Skilled at

directing calls, distributing

materials, and operating

office equipment. Effective

at providing support,

planning, and organization

for insurance claim and legal

case manger projects.

Reliable team member

accustomed to taking on

challenging tasks. Dedicated

to business success.

Works well independently to

handle assignments and

always ready to go beyond

basics assignments. Quick

learner with good computer

abilities.

Serves customers effectively

with attention to detail and

hardworking approach.

Seeks out opportunities to

go beyond basics, improve

processes, and increase

customer satisfaction.

Skilled at directing calls,

EXPERIENCE

BPO ASSOCIATE Dec 2021 Apr 2022

NTT Data, Plano, Tx

Entered data into company systems and maintained database accuracy.

Answered phones, greeted visitors, and answered basic visitor questions.

Supported company mission and values through honesty, integrity, and high-quality performance.

Complied with health and safety standards and regulatory requirements to safeguard staff and assets.

Resolved incidents with precision and escalated higher level concerns to manager for prompt remediation.

Apply medical billing knowledge to coordinate day to day work Update and add insurance for patients

Resolve complex scenarios by applying empath, knowledge and skills generally acquired through training and experience Resolves client issues/complaints.

CASE MANAGER Jul 2019 Dec 2020

The Nations Law Firm, Cypress, Tx

Organized thorough records and produced timely reports detailing the activities of the organization.

Coordinated the timely and accurate filing of court pleadings with the court clerk.

Maintained closing checklists and conducted due-diligence investigations.

Worked effectively and efficiently on multiple projects in busy work environment.

Collected online legal and non-legal data to support cases assigned.

Processed filing of court documents and collated evidence and other legal documents for case files.

Gathered information and data for use by attorneys in preparing for cases and hearings.

ADMINISTRATIVE SUPPORT TECHNICIAN Apr 2017 Apr 2019 Harris County Appraisal District, Houstog, Al

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals. Handled day-to-day needs and special projects with good multitasking and research skills.

Research,index,key and provide quality control using departmental software.

K

M

distributing materials, and

operating office equipment

SKILLS

Customer service

POS system operation

Administrative support

Verbal communication

Claims processing

Policy update coordination

Application review

Form preparation

Investigation support

Claims documentation

Policy review

Policy analysis

Information verification

Mailroom duties including stamping, sorting, logging, prepping, scanning large varieties of correspondences and obtaining valid mailing addresses to process returned mail.

Assist supervisors and property owners with creating new accounts and questions pertaining to various accounts.

INTAKE COUNSELOR May 2014 Jul 2016

Alabama Housing Authority, Montgomery, Al

Gathered client histories through interviews and assessments. Educated clients about available services and coordinated referrals. Helped individuals set realistic goals and establish plans to achieve each target.

Liaised between clients and insurance providers to help resolve financial difficulties.

Worked with clients to identify their specific issues potential support options.

Helped displaced individuals locate housing and other temporary assistance such as childcare and food stamps.

Gathered data on social, educational and criminal backgrounds with the use of official channels and personal interviews. EDUCATION

HIGH SCHOOL DIPLOMA - GENERAL STUDIES May 1994

Sidney Lanier High School, Montgomery, Al

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