pt 9116, Cypress, TX 77429
Motivated Administrator with
as first point of contact for
customer inquiries. Skilled at
directing calls, distributing
materials, and operating
office equipment. Effective
at providing support,
planning, and organization
for insurance claim and legal
case manger projects.
Reliable team member
accustomed to taking on
challenging tasks. Dedicated
to business success.
Works well independently to
handle assignments and
always ready to go beyond
basics assignments. Quick
learner with good computer
Serves customers effectively
with attention to detail and
Seeks out opportunities to
go beyond basics, improve
processes, and increase
Skilled at directing calls,
BPO ASSOCIATE Dec 2021 Apr 2022
NTT Data, Plano, Tx
Entered data into company systems and maintained database accuracy.
Answered phones, greeted visitors, and answered basic visitor questions.
Supported company mission and values through honesty, integrity, and high-quality performance.
Complied with health and safety standards and regulatory requirements to safeguard staff and assets.
Resolved incidents with precision and escalated higher level concerns to manager for prompt remediation.
Apply medical billing knowledge to coordinate day to day work Update and add insurance for patients
Resolve complex scenarios by applying empath, knowledge and skills generally acquired through training and experience Resolves client issues/complaints.
CASE MANAGER Jul 2019 Dec 2020
The Nations Law Firm, Cypress, Tx
Organized thorough records and produced timely reports detailing the activities of the organization.
Coordinated the timely and accurate filing of court pleadings with the court clerk.
Maintained closing checklists and conducted due-diligence investigations.
Worked effectively and efficiently on multiple projects in busy work environment.
Collected online legal and non-legal data to support cases assigned.
Processed filing of court documents and collated evidence and other legal documents for case files.
Gathered information and data for use by attorneys in preparing for cases and hearings.
ADMINISTRATIVE SUPPORT TECHNICIAN Apr 2017 Apr 2019 Harris County Appraisal District, Houstog, Al
Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals. Handled day-to-day needs and special projects with good multitasking and research skills.
Research,index,key and provide quality control using departmental software.
distributing materials, and
operating office equipment
POS system operation
Policy update coordination
Mailroom duties including stamping, sorting, logging, prepping, scanning large varieties of correspondences and obtaining valid mailing addresses to process returned mail.
Assist supervisors and property owners with creating new accounts and questions pertaining to various accounts.
INTAKE COUNSELOR May 2014 Jul 2016
Alabama Housing Authority, Montgomery, Al
Gathered client histories through interviews and assessments. Educated clients about available services and coordinated referrals. Helped individuals set realistic goals and establish plans to achieve each target.
Liaised between clients and insurance providers to help resolve financial difficulties.
Worked with clients to identify their specific issues potential support options.
Helped displaced individuals locate housing and other temporary assistance such as childcare and food stamps.
Gathered data on social, educational and criminal backgrounds with the use of official channels and personal interviews. EDUCATION
HIGH SCHOOL DIPLOMA - GENERAL STUDIES May 1994
Sidney Lanier High School, Montgomery, Al