Mackenzie Dolamore

Cleveland, OH *****

adzw7x@r.postjobfree.com

+1-440-***-****

• Certified Microsoft Professional

• ISC2 CC Certified in Cybersecurity

• Expert in any customer service role

Authorized to work in the US for any employer

Work Experience

Night Auditor

Metropolitan at the 9 - Cleveland, OH

January 2022 to August 2023

• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.

• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

• Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

• Email end of day reports.

• Prepare reports.

• Document and/or email necessary reports.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

• Check guests in/out.

• Make reservations/update reservations.

• Answer the phone(internal and external)

• Respond to customer chats

• Oracle/Opera, GXP, Angus

IT Specialist/Assistant

PCs for People - E Cleveland, OH

November 2019 to February 2020

• Assisted in several areas of IT including: (Consultant, Support-Customer/Employee-, Technician, Analyst, Project Manager)

• Used reference resources to obtain CPU benchmarks for processors(determined pricing for computers)

• Assisted in removing and installing hard drives and RAM to begin the process of refurbishing laptops and desktops.

• Replaced hardware in laptops such as keyboards, and LCD screens.

• Worked in Dell, HP, and Lenovo BIOS

• Assisted customers via phone and in office with general information, signing up for program, setting up their computer, troubleshooting any issues (pc, WiFi ((including personal hotspot device issues;coordinating with provider,Sprint)), microsoft office, windows 7/10, etc.)

• Updated customer profiles in CRM, took payments for WiFi services, personal hotspot devices, and internet services.

Hostess

Barrio Tacos - Cleveland, OH

September 2018 to May 2019

Greet customers

Daily cleaning

Completes credit card and cash transactions on register Customer Service

Brand Representative

Summit Retail Solutions

September 2015 to February 2018

Coordinated/Ran Roadshow events

Responsible for inventory

Daily Conference Calls

Daily Sales Training

Conversating with customers

Sales Training/Certified

Education

Certified in Cybersecurity

ISC2

September 2022 to April 2023

Certifications in Microsoft Professional Program

Ashland University - Cleveland, OH

June 2019 to September 2019

License in Cosmetology Managers

Brown Aveda Institute - Rocky River, OH

January 2014 to June 2015

Medical Office Management Vocational Program in Medical Office Management

Lakewood High School - Lakewood, OH

August 2009 to June 2011

High school or equivalent

Bay Village High School - Bay Village, OH

August 2007 to June 2011

Skills

• Sales training

• Customer service

• IT Support

• Front desk

• Data entry

• Microsoft Office

• Outlook

• Powerpoint

• Word

• Networking

• Marketing

• Documentation

• Conference Calls

• Microsoft Office: OneNote

• Computer operations

• Microsoft Windows

• Operating Systems

• Desktop Support

• Medical Office Management

• Software Troubleshooting

• Network Support

• Help Desk

• Google Suite

• Microsoft Excel

• Host/hostess experience

• Information Security

• Mac OS

• DNS

• LAN

• IT Managment

• WAN

• Linux

• IT Support Communucation

• IT Support Troubleshooting

• IT Support: Documentation

• IT Support: Hardware Essentials

• IT Support: Networking Essentials

• IT Support: Troubleshooting Windows

• IT Support: Troubleshooting Microsoft Office

• IT Support: Cloud Fundamentals

• Microsoft Support Essentials: Installation

• Microsoft Support Essentials: Configuration

• Microsoft Support Essentials: Maintenance

• Microsoft Office Fundamentals: Outlook, Word, and Excel

• Technical support

• Typing

• Remote access software

• VPN

• Customer support

• Azure

• PowerShell

• Active Directory

• Disaster Recovery

• TCP/IP

• VMWare

• DHCP

• SQL

• Citrix

• Microsoft Exchange

• Load Balancing

• VoIP

• ServiceNow

• Microsoft SQL Server

• Shell Scripting

• CRM software

• Communication skills

• Windows OS365

• Password Resets

• Mobile Support iOS and Android

• Printer Troubleshooting

• IT Support

• Mobile Hotspot

• BIOS

• Network Firewalls

• System Administration

• Risk management

• System security

• Network security

• Cloud security

• Security analysis

• IT governance

• Data governance

• Business continuity planning

• Incident response

• RBAC

• IP networking

• Network support

• Network protocols

• Network Security Infrastructure

• System hardening

• Security Policies

• CIA

• IAAA

• SaaS

• PaaS

• IaaS

• Physical/Logical Access Controls

• IP networking

• IP addresses

• Port numbers

• MAC addresses

• IP support protocols

• VLAN

• Routers

• NAC

• Microsegmentation

• DMZ

• Defense in Depth

• IDS-IPS

• SIEM

• Virtualization, Cloud, and Distributed Computing

• Vulnerability Scanning

• Asset tracking

• Hardware hardening

• Backups

• Fault tolerance, redundancy, and resiliency

• Fire Suppression

• Hashing

• Encryption

• Configuration Management Patch Management. Change Management

• Configuration management

• Patch Management

• Change management

• Cryptography

• Data Handling

• Data Storage

• Data Retention

• Social Engineering Attacks

• HOTP

• TOTP

• DAC

• ABAC

• Qualitative Risk Analysis

• Quantitative Risk Analysis

• Cryptanalysis

• Decryption

• Cryptographic Attacks

• Security Audit

• Phishing, spear phishing, and whale phishing

• PAN/LAN/MAN/WAN/GAN/VPN

• TCP/UDP

• HTTP, FTP, SMTP, DHCP, IMAP

• IPv4

• IPv6

• Traceroute

• LiFi

• Zigbee

• Antivirus

• Worms

• Trojans

• SOAR

• Zero Day

• HPC

• RAID

• Redundancy

• SDNSoftware-Defined Networking

• Software-Defined Wide Area Network (SD-WAN)

• Virtual eXtensible Local Area Network (VXLAN)

• Oracle

• Opera

Certifications and Licenses

Microsoft Certified Professional (MCP)

September 2019 to Present

• IT Support: Fundamentals

• IT Support: Communication

• IT Support: Troubleshooting

• IT Support: Documentation

• IT Support: Hardware Essentials

• IT Support: Networking Essentials

• IT Support: Troubleshooting Windows

• IT Support: Troubleshooting Microsoft Office

• IT Support: Cloud Fundamentals

• Microsoft Support Essentials: Installation

• Microsoft Support Essentials: Configuration

• Microsoft Support Essentials: Maintenance

• Microsoft Office Fundamentals: Outlook, Word, and Excel ISC2 CC Certified in Cybersecurity

March 2023 to March 2025

• Security concepts of information assurances

• CIA Triad (Confidentiality, Integrity, Availability)

• IAAA (Identification, Authentication, Authorization, and Accountability)

• Privacy

• Risk Management

• Policies, Procedures, Standards, Laws, and Regulations

• Security Principle, Business Continuity Planning (BCP), Disaster Recovery Planning (DRP) and Incident Response Concepts.

• Access Controls Concepts, Network Security, Security Operations

• Organizational/IT/Cyber Security Governance

• Physical/logical access control,

• Cryptography, Network Security, Malware, Firewalls

• OSI

• TCP/IP

• IP addresses, port numbers, and MAC addresses

• IP support protocols

• LAN topologies

• Cyber Security, Encryption, Information, and IT Security.

• WiFi/Wireless networks

• VLANs and Routers

• VPNs, NAC, and third-party connectivity

• SDN, SD-WAN, and SDX

• Network threats and attacks

• DMZ, Microsegmentation, Defense in depth, NAC IOT

• Intrusion Detection and Prevention systems (IDS-IPS)

• SIEM and SOAR systems

• Firewalls

• Vulnerability Scanning

• Virtualization, Cloud, and Distributed Computing

• The Internet of Things (IoT)

• Asset tracking and hardware hardening

• Hardening

• Backups

• Fault tolerance, redundancy, and resiliency

• Fire Suppression

• Data Centers

• Secure design principles

• Configuration Management

• Patch Management.

• Change Management

• Hashing

• Data handling, data storage and data retention

• Administrative (Directive) Controls

• Training and awareness

• Social Engineering attacks

Additional Information

https://www.credly.com/badges/4588f88a-af97-4f1f-ac38-6a5a4c8162c9/public_url

Contact this candidate