Customer Service Entry Level

DARREL J. BROWN

********@*******.*** 225-***-**** Austin, TX 78726

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Data review

Documentation abilities

Persuasion strategies

Personnel engagement

People skills

Good work ethic

Team building

Troubleshooting

Organizational skills

Conflict resolution

Experience

Charter Communications - Spectrum Austin, TX

Retention Specialist - Mentor

08/2019 - Current

Explained new products and services to customers.

Compiled all calls and interactions into computer data system.

Adhered to scripted responses and standardized plans to address problems.

Verified order changes to resolve customer complaints or concerns.

Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.

Referred unresolved customer service issues to designated departments for investigation.

Assisted with the training of new hires.

Assisted with maintaining team goals.

Securitas Security Services Austin, TX

Level III Security Supervisor

04/2017 - 07/2019

Led security team and contributed to on-call shifts.

Managed security staff schedules for shifts, minimizing overtime costs.

Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Hired, trained and managed staff of 6 associates.

Inspected posts and met with subordinates to outline tasks and responsibilities.

Secured premises and personnel by patrolling property and monitoring surveillance cameras.

Maintained stable and healthy working relationships between the client and the company.

Seton Healthcare Network Austin, TX

Commissioned Security Officer SMCA

11/2013 - 01/2017

Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Provided friendly and professional assistance to employees, visitors and customers.

Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Maintained high levels of alertness throughout shifts.

Identified suspicious activity to determine appropriate response.

Facilitated planned drills and simulations.

Maintained policies and procedures regarding alarms, emergency and disaster plans.

East Baton Rouge Parish Sheriff Dept. Baton Rouge, LA

Deputy Sheriff

05/2008 - 01/2013

Prepared detailed documentation of felony-level property and violent crimes investigations.

Interviewed subjects, targets and witnesses for information verification and corroboration.

Collected and preserved evidence associated with crimes, supporting investigations.

Testified in court in connection with criminal prosecutions to support judicial process.

Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.

Processed inmates into the ADSI Jail Management System.

Created daily court dockets for the 19th Judicial Court District.

Conducted DNA collections and fingerprinting for AFIS.

Education and Training

Baton Rouge Community College Baton Rouge, LA

Associate of Applied Science in Business Management

01/2000

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