Therese F. Masters

*** **** ** *** ***

Syracuse, NY 13208

315-***-****

adzw59@r.postjobfree.com

OBJECTIVE: To obtain an entry-level office position where I can utilize my office skills, computer knowledge, and past work experience.

EDUCATION:

Bryant and Stratton College

Medical Administrative Assistant A.O.S. Degree/2006/Dean’sList

Medical Office Management A.O.S. Degree/1992/Dean’s List

Computer Programming A.O.S. Degree/1990/Dean's List

Western Business College

Medical Insurance Billing and Coding Certificate/2004

WORK EXPERIENCE

Call Taker, Century Dispatch Services 7/16/14-4/25/22 Answer phones, set up rides, cash out drivers, data entry

Customer Service Rep, Medical Answering Services 9/9/13-7/15/14

Set up Medicaid rides, verified eligibility, data entry

Patient Access Specialist, Syracuse Community Health Center 6/6/11-8/30/13

Greeting and assisting all visitors/patients to the department, verifying/updating patient demographic information, issuing encounters, requesting payments, performing charge entry and answering telephone, data entry

Softlines/Hardlines/Cashier, Target 6/7/10-6/13/11

Organizing clothing racks and shelves, printing price tags, answering phones, scanning customers’ purchases

Cashier/Stock Clerk, Walmart 7/1/08-5/14/10

Scanned items purchased stocked shelves, customer service

Dental Secretary, First Choice Staffing 9/11/07 -3/3/07

Batch data entry of dental claims for various companies; CIL and Default reports, filing, mailing pre- treats to enrollee’s and provider’s

Patient Financial Services, On Assignment Healthcare 3/8/03-2004

IT related tasks on the EpicCare System that arose during implementation

Business Office Clerk, Healthsouth RBO 3/4/02-12/31/03

Account monitoring for payment receipts, maintained production and cash collection goals of up to 75 accounts per day

VOLUNTEER POSITIONS:

Data Entry Operator, City Help 2005

Data entry of new homeless customers. Updated volunteer and community service worker hour’s and present client donations. Answered phones. Helped assemble food boxes.

SKILLS:

Customer Service, especially highly irate customers

ICD9 and CPT, medical coding and medical terminology

Microsoft Office (all versions): Word, Excel, Access, and PowerPoint Medisoft and Medware software

Credit and Collections/Medical Rebills—secondary and third party

Microsoft Office (all versions): Word, Excel, Access, and PowerPoint

Medisoft and Medware software

Credit and Collections/Medical Rebills—secondary and third party

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