Technical Support Information Technology

Abdou Morou

Pursuing an associate degree in information technology on cloud computing concentration

Richmond, VA 23228

************@*****.***

+1-804-***-****

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Quality Tech Support

Alfa Laval - Richmond, VA

Present

I upload and key the manufacture order, sale order, green traveler on the national board. Know how to use Jeeves for the inventory management

Service Technician

Eaton - Richmond, VA

December 2018 to June 2022

Taking care of trouble shooting, ticketing and approving manufacturing drawings Technical Support

Premier store - Richmond, VA

May 2017 to December 2018

Technical support, pc maintenance, and system administration.Posses adeptness in implementing technology- based solutions for business problems

Help desk ticketing

Phone and online

Complaint handling

Machine Technician/Operator

richmond corrugated box company - Richmond, VA

June 2015 to April 2017

i was running the Post folder gluer machine operator Assisted with new partner training and preparing partners for promotion Education

Associate in information technology AS) in Cloud computing concentration J Sargeant Reynolds Community College - Richmond, VA August 2015 to Present

Skills

• Communications

• Excel

• Inventory

• Machine Operator

• Maintenance

• Easy to convince people (1 year)

• Welding

• Fabrication

• Laboratory Experience (Less than 1 year)

• Blueprint Reading (3 years)

• Quality Control (3 years)

• Microsoft Office (3 years)

• Computer Operation (Less than 1 year)

• Bilingual (6 years)

• Customer service

• AWS

• Cloud Computing

• French and English

• Fluent

• Van driver

• Communication skills

• Driving

• Commercial driving

• Box truck

• Bilingual

• Troubleshooting

• Technical Support

• Operating Systems

• Manufacturing

• LAN

• Ticketing system (1 year)

• Help Desk

• QA/QC

• Quality assurance

Languages

• English and French - Expert

Certifications and Licenses

First Aid Certification

CDL

CDL A

CPR Certification

AWs cloud fondations

Networking Administration certification

Present

Additional Information

Student in information technology systems and have a good background in logistics, Comptia A + in processing.

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