Customer Service Manager
Resume:
EXPERIENCE
Customer Service Manager
October **** - Present Hobby Lobby, Pearland, Tx
Customer Service Representative
March 2019 - July 2020 Farmers Insurance, Pearland, Tx Bank Teller
January 2018 - February 2019 First National Bank Of Alvin, Alvin, Tx
Managed customer service staff by communicating
expectations and monitoring and analyzing results.
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Interacted with customers to quickly handle escalated queries and complaints.
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Recruited and trained employees, fostering customer service mission and objectives.
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Coached and provided feedback to staff to improve
performance and achieve company objectives.
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Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
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Handled customer complaints and inquiries in a courteous and efficient manner.
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Tracked all incoming calls and emails from customers using appropriate software applications.
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Balanced cash drawer and maintained full accountability for assigned cash on hand.
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Greeted customers with professionalism and friendly and courteous demeanor.
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• Responded to banking inquiries and requests from customers. Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
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EDUCATION
CONTACT
***********@***.***
Pearland, TX 77581
CAREER OBJECTIVE
Responsible and experienced team
leader well-educated in customer
service and operations management.
Highly organized and able to quickly
resolve customer service issues in a
professional manner. Skilled in
leading customer service teams,
creating customer service strategies,
and providing feedback to improve
customer satisfaction.
LILLIAN FILLINGAME
CUSTOMER SERVICE MANAGER
High School Diploma
May 1997
West Hardin, Saratoga, Tx
SKILLS
• Cost Management
• Quality Standards
• Staff Training
• Effective Workflow Management
• Greet Guests
• Information Confidentiality
• Exceptional Telephone Etiquette
• Cash Handling
• Sales Expertise
• Customer Service
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