DALE FOOTE JR.

Omaha, NE ***** ● 402-***-**** ● adzw1q@r.postjobfree.com

Management Executive

PERSONNEL MANAGEMENT ● RISK MANAGEMENT & FRAUD PREVENTION CUSTOMER SATISFACTION ● BUDGETING ● NEW PRODUCT DEVELOPMENT ● TRAINING & MENTORING PRODUCTION SUPPORT

PROFILE

• Demonstrated 36 years of success in Technical Engineering management including preventative maintenance, engineering, safety, quality control, personnel training, reporting, data audits, and inventory control.

• Highly skilled at defining and implementing operational processes to maximize product quality, cost containment, revenue growth, and profitability.

• Adept at troubleshooting, continuous improvement, scheduling, and budget administration.

• Excellent blend of technical savvy and business acumen; able to effortlessly communicate technical problems and make recommendations for resolution to engineering staff.

• Skilled at connecting with, empowering, and managing people from diverse cultures and backgrounds; able to foster an engaged and inclusive environment to build trust and create a winning team.

• Excel at fostering cooperative stakeholder partnerships including with top-level leadership.

• Proven talents in clearing barriers to success and guiding resolution of issues and risks.

• Successfully maintain high morale through employee engagement and collaboration. PROFESSIONAL EXPERIENCE

First Data / Fiserv, Omaha, NE, 2018 to Present

Manager, Technical Engineering / Director of Business Systems & Operations

• Steadily advanced through a series of promotions to most recently overseeing four locations following company merger with Fiserv: Crown Point and Pacific (Omaha), Stafford (Texas), and St. Louis.

• Provide motivational leadership to 217 Technical Engineers supporting a 1.2B enterprise for all 487 pieces of production equipment to enable seamless processing of 3.5B pieces of mail annually, First Data, Crown Point, Omaha, NE, 2011 to 2018

Manager, Technical Engineering

• Spearheaded full-scope operations across print shop, mail shop, and rebuild center (machine shop) while cost-effectively administering $5M budget.

• Directed, motivated, empowered, and supervised 70 technical engineers across three shifts to effectively maintain cutting-edge printers, high-speed inserters, printing presses, and custom-built equipment.

• Prepared and submitted comprehensive reports to upper management featuring statistical data for parts usage, overtime, manpower, cost savings, and staff promotions.

• Administered employee performance evaluations, provided mentoring and cross-training, and orchestrated team-building initiatives to maximize productivity, accountability, morale, and collaboration. First Data, Omaha, NE, 2003 to 2011

Supervisor, Technical Engineering

• Directed, supervised, and mentored up to 14 technical engineers; delegated tasks, evaluated performance, controlled inventory, coordinated shipping and receiving of parts, and motivated cohesive teams.

• Generated reports regarding preventative maintenance, cost savings, weekly inventory, and shift activity.

• Meticulously tracked, issued, and reported on parts in AS/400 MMS (Material Management System).

• Closely partnered with Operations Management to ensure consistent achievement of SLAs, vital to maximizing customer satisfaction and retention.

Impressive history with First Data / Genuity marked by loyalty and longevity; prior roles included Senior Technical Engineer, Senior Technology Manager, Western Reginal Technology Manager and Senior Service Technician.

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