Customer Service Guest Room
Resume:
JACKLINE JEPKEMBOI
HOUSE KEEPER
adzw11@r.postjobfree.com
Professional Summary
Focused Housekeeper offering exemplary communication and social skills. Skilful problem- solver thriving in both team-centered and independent work environments. Skills
Detail-oriented
Guest relations
Cleaning techniques
Work History
February 2018 to Current
Salient Guest House, ELDORET, Kenya
Position. Room Attendant
Disposed of trash and recyclables each day to avoid waste buildup.
Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
Maintained inventory of items that were placed in each guest room.
Maintained linen cart so that it was neat and organized.
Kept building entryway glass clean and polished for professional presentation.
Responded to requests from patrons for linens and toiletries.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Restocked room supplies such as facial tissues for personal touch with every job.
Returned emptied garbage receptacles to proper locations.
Polished glass surfaces and windows.
November 2014 to January 2015
Hotel Horizon, ELDORET, Kenya
Position: Room Service Attendant
Responded to requests from patrons for linens and toiletries.
Completed laundry services with special attention to care instructions for hand- washing and dry cleaning.
Replenished guest room water glasses, toiletries, and paper products.
Kept building entryway glass clean and polished for professional presentation.
Responded to guest requests for assistance, toiletries and personal care items.
Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Maintained linen cart so that it was neat and organized.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
Restocked room supplies such as facial tissues for personal touch with every job. Education
January 2011- July 2014
Rift Valley Technical Training Institute Eldoret
Qualification
Diploma in Dietetics Management
September, 2009- August, 2010
Eldoret Vocational and Training Canter Eldoret
Qualification
Certificate in Catering and Accommodation
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