Derek J. Washington

Call Center Operations ~ Scheduling ~ Credentialing Analysis

Bronx, NY 10467 347-***-**** adzw0i@r.postjobfree.com

Profile of Qualifications

Highly accomplished Accounts Representative eager to contribute 20+ years of professional experience in Patient Services, Credentialing Analysis, and Medical Transcription toward maximizing an employer’s success

Expertise in ensuring that all personnel of a healthcare facility are properly trained, licensed, and certified as mandated by state and federal regulations

Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating patient-related risks, and adapting to evolving scenarios in fast-paced environments

Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve on-time and high-quality goals

Dynamic communication and interpersonal relation skills with a continual commitment to cultivating strong relations and discussing schedules, account information, and medical discrepancies with staff and management

Professional Experience

New York Presbyterian Hospital – New York, NY 1997 – Present

Accounts Representative, Patient Experience; 2018 – Present

Display a friendly and professional demeanor while handling a high-volume of incoming phone calls and messages for 4 hospital campuses

Keep lines of communication open with appropriate teams to obtain emergency codes when necessary

Control ordering and inventory to maintain optimal stock levels of food for inpatients

Promptly respond to and route emergency calls to on-call doctors for outpatient emergencies in support of various departments and private offices during after hours

Credentialing Analyst, Medical Staff Office; 2017 – 2018

Remained highly confidential when handling sensitive records of provider information and practitioner files

Utilized Morrissey MSOW database to maintain data

Proficiently analyzed employment, hospital affiliation, training, and malpractice coverage records to verify the credentials of medical staff

Accurately prepared and presented practitioner packets to the Board of Trustees

Credentialing Analyst, Nursing Credentialing Services; 2008 – 2017

Produced in-depth monthly reports that highlighted expiring RN licenses for all registered nurses at Morgan Stanly Children’s Hospital and the Allen Hospital campuses

Strategically coordinated, planned, and managed quarterly audits to monitor the credentials of Nurse Practitioners, Midwives, and Nurse Anesthetists

Provided dynamic administrative support to team members by managing administrative files and records

Medical Transcriptionist, Radiology Department; 2002 – 2008

Generated medical reports that detailed various procedures performed in the Radiology department

Effectively and accurately transcribed and printed medical records for doctors

Clerk / Typist, Nuclear Medicine Department; 1997 – 2002

Maintained accurate and updated records of appointments and patient records

Handled a large number of phone calls and communicated information with relevant recipients

Additional Work Experience

Office Services, Kleinberg, Kaplan, Wolff and Cohen, P.C. – New York, NY

Data Entry Operator, Surgical Pathology / Cytology, New York Presbyterian Hospital – New York, NY

Education

Computer Programming, Queensborough Community College

Barber License, Atlas Barber School

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