Chicago, IL *****

773-***-****

adzvwr@r.postjobfree.com

Chalea Coleman

Objective

Eager and Goal-Driven Specialist with exceptional talents in FMLA, Casualty Claims, and General Customer Service. Seeking employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.

Skills & Abilities

Exceptional customer service skills 10 years+

Customer/Employee Engagement 10 years

Problem solving skills 9 years

FMLA Proficient 6 years

Fundraising 5 years

Training 5 years

Mentoring 2 years

Assistant Supervisor 2 years

Efficient in Microsoft’s Word, Excel, PowerPoint, OneNote, Outlook,, Zoom, and Avaya etc.

FMLA SPECIALIST, COMPSYCH (CHICAGO, IL)

November 2019-Present

Processing leave of absences for FMLA/State/Company Leaves.

Process emails and voicemails within the company and to clients

Internal follow up for discrepancies on leave of absences

Manage Monthly Education and Mentor Program for all FMLA teams

Assist with new hire call training and call shadowing

WAREHOUSE WORKER, AMAZON (CHICAGO, IL) – 3rd Shift

January 2019-February 2020

Unloaded semi trucks and sorted packages

Directed belt to push specific packages to correct area of warehouse for processing

Assisted with lost packages to ensure delivery was expedited

Reviewed proper labeling before shipping

CASUALTY CLAIMS ASSISTANT, COTTINGHAM & BUTLER (DUBUQUE, IA/CHICAGO, IL)

January 2018-December 2018

Assisted employees with their worker’s comp claims

Worked with state to process injury claims

Handled all mailing and emails to employees

Sent off checks to designated injured employee

Trained new hires on using database to process claims

Updated handbook once state changes occurred for different injuries

CUSTOMER SERVICE REPRESENTATIVE - Temp, SEDGWICK (DUBUQUE, IA)

JANUARY 2017-OCTOBER 2017

Learned basics of FMLA

Opened new leave of absences for employees

Transferred employees to specific adjuster or leave handler

Education

Loras Liberal Arts college – DUBUQUE, IA

Bachelor of Arts in Kinesiology

Track and Field Athlete

Leader of the Kinesiology Club

Treasurer for Spanish Heritage Club

Secretary for Black Student Union Club

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