Customer Service Representative/FMLA Specialist
Resume:
Chicago, IL *****
***********@******.***
Chalea Coleman
Objective
Eager and Goal-Driven Specialist with exceptional talents in FMLA, Casualty Claims, and General Customer Service. Seeking employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.
Skills & Abilities
Exceptional customer service skills 10 years+
Customer/Employee Engagement 10 years
Problem solving skills 9 years
FMLA Proficient 6 years
Fundraising 5 years
Training 5 years
Mentoring 2 years
Assistant Supervisor 2 years
Efficient in Microsoft’s Word, Excel, PowerPoint, OneNote, Outlook,, Zoom, and Avaya etc.
FMLA SPECIALIST, COMPSYCH (CHICAGO, IL)
November 2019-Present
Processing leave of absences for FMLA/State/Company Leaves.
Process emails and voicemails within the company and to clients
Internal follow up for discrepancies on leave of absences
Manage Monthly Education and Mentor Program for all FMLA teams
Assist with new hire call training and call shadowing
WAREHOUSE WORKER, AMAZON (CHICAGO, IL) – 3rd Shift
January 2019-February 2020
Unloaded semi trucks and sorted packages
Directed belt to push specific packages to correct area of warehouse for processing
Assisted with lost packages to ensure delivery was expedited
Reviewed proper labeling before shipping
CASUALTY CLAIMS ASSISTANT, COTTINGHAM & BUTLER (DUBUQUE, IA/CHICAGO, IL)
January 2018-December 2018
Assisted employees with their worker’s comp claims
Worked with state to process injury claims
Handled all mailing and emails to employees
Sent off checks to designated injured employee
Trained new hires on using database to process claims
Updated handbook once state changes occurred for different injuries
CUSTOMER SERVICE REPRESENTATIVE - Temp, SEDGWICK (DUBUQUE, IA)
JANUARY 2017-OCTOBER 2017
Learned basics of FMLA
Opened new leave of absences for employees
Transferred employees to specific adjuster or leave handler
Education
Loras Liberal Arts college – DUBUQUE, IA
Bachelor of Arts in Kinesiology
Track and Field Athlete
Leader of the Kinesiology Club
Treasurer for Spanish Heritage Club
Secretary for Black Student Union Club
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