Operations Manager Service Center

BRIAN GREATHOUSE

Kissimmee, FL ***** C: 407-***-**** **********@***.***

SUMMARY

Seasoned operations manager offering thirty-nine year career in freight operations in the LTL industry. Effectively coordinates man power with work load creating an efficient and productive environment. Focused on driving performance by achieving consensus in production, cost, and safety.

SKILLS

Workforce Management • Staff development

Continuous improvements • Relationship development

High-pressure environments • Process development

Project management abilities • Health and safety compliance

Delegation • Warehouse operations

Production • Team building

EXPERIENCE

4/5/2021 to PRESENT Shift Operations Manager

YRC Freight – Orlando, FL

Transferred to dispatch 4/2023 – improved driver efficiency while attaining the goal of 80% of on-hand freight delivered daily

Promoted to Shift Operations Manager 5/30/2021

Improved Home Depot, E-Times, and residential daily appointments

Ensured Home Depot, E-Times, and residential daily appointments were loaded and ready for dispatch

Worked to improve load efficiency

10/2005 to 10/2020 Operations Manager

FedEx Freight – Orlando, FL

Worked as city dispatcher from 2005 to 2007

Worked as hub supervisor from 2007 to 2009

Worked as claims prevention from 2009 to 2011

Worked as hub supervisor and outbound setup from 2011 to 2016

As operations manager achieved the following accomplishments:

oAchieved and surpassed production targets through effective staff management

oFocused on safety within the outbound department. The outbound shift was the safest department at the terminal. At one point, the shift exceeded 100,000 safe working hours. No employee had a treated injury in over two years.

oOutbound achieved over 95 percent in gate departure efficiency for the last year.

oOutbound shift led the service center with the least amount of freight claims due to constant pre-shifting and employee awareness.

oOutbound shift has been the best in the service center for shipment re-weighs and revenue recovery. The shift was also the best at dimensioning freight arriving at the service center.

10/2002 to 10/2005 Operations Manager

Central Transport – Orlando, FL

Established a cohesive and efficient cross-dock operations, where one had not previously existed prior to my arrival

Through constant dock presence and pre-shifts led the Orlando (328) terminal to being consistently number one in the company for production, load factor, and direct loading

Daily focus on safety leading to the Orlando terminal not having a treated claim during my tenure

Routed city bills for daily runs

4/1986 to 9/2002 Operations Manager

Consolidated Freightways – Orlando, FL

Started as part-time dock worker for two years

Became a hub supervisor from 1988 to 1989

Moved to inbound supervisor 1989 to 1990

Became an afternoon city dispatcher 1990 to 1992

Moved to outbound supervisor from 1992 to 1993

Promoted to operations manager from 1993 to 2002

During the last year of CF operations, worked as vacation replacement filling every operational job in the center including weights and research

Consolidated Freightways ceased operations September 2002

EDUCATION AND TRAINING

Some college (no degree) University of Toledo – Toledo, OH

Double major – Accounting and Finance

CERTIFICATIONS

Received five monetary Bravo Zulu Awards in recognition for going above and beyond

Received a Miles Ahead Award while at FedEx Freight for my role in the success of the Orlando turnpike program

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