Customer Service High School
Resume:
Terrica Zellner
**************.**@*****.***
SUMMARY
Veteran retail management professional with a demonstrated history of leadership, exceptional customer care, favorable performance evaluations, and leading edge process innovation. Seeking to leverage my talents to develop associates and impact change on an organizational level.
SKILLS & CORE COMPETENCIES
Business Acumen
Interpersonal Written, and Verbal Communication, Organization, Management, Teamwork, Critical and Analytical Thinking & Problem Solving, Technology Literacy
Essential Skills
Decision-making, Time Management, Delegation, Leadership, Poise, Discernment, Integrity, Adaptability, Flexibility, Learning
EXPERIENCE
Walmart 2000- 2/23/2019
Assistant Manager – 2008 – 2019
Overnight Support – 2004-2008
Inventory Control – 2002-2004
Electronic Associate – 2000-2002
- Actively working to increase commitment and promote ideas in order to link objectives them to business needs and benefits. Train associates on how to act in accordance with policies and procedures, and support their progress.
- Demonstrating creativity and strength in the face of change, obstacles and adversity, and adapting to competing demands and shifting priorities. Supervise associates by way of providing specific, honest, accurate, and timely feedback on their performance.
- Providing exemplary customer service through subject matter expertise about products in my area; ensuring a fast and friendly checkout experience for customers.
- Managing store less security policies and procedures; accounting for losses and reconciling with documentation. Providing Security against shoplifting and collaborating and communicating with a team to retain inventory.
- Inventory, stocking, and management of shelf organization. Managing staff to ensure store preparation for the next day.
Juanita’s House of Words and Music 1997-2000
Store Assistant
- Assisting customers, and providing fast and efficient service, product knowledge, exceeding sales goals, up-selling and marketing promotions to customers.
EDUCATION
Mary Persons High School High School Diploma
Gordon State College; Psychology Partial Coursework Completed Gordon State College; Human Services - Sociology
2019 - Pending
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