Call Center Behavioral Health
Resume:
Cheril Wilson
Sacramento CA *5826
************@*****.***
OBJECTIVE
A background in Administrative roles, that helps me build exceptional skills to support administrative functions across all business levels. I’m well prepared to handle a high-volume workload for a large in-office or remote team.
EXPERIENCE
SEVITA - Caregiving
June 2023- Present
●Assist clients with everyday chores
●Meal Prep
●Administering Medication
TTEC- TCA Call Center (Full time)
September 2022 - June 2023
●Assist customers with their accounts
●Calculate funds for customers to pay
●Answer calls
Essential Behavioral Health, CA - Behavioral Health Tech (Full Time)
November 2021 - May 2022
●Monitor clients in housing
●Observe Medication
●Transport clients
●Outpatient rehab facility
City of Chattanooga, TN- Administrative Support Specialist (Full Time)
March 2015- December 2021
●Route trucks for container repair, brush, trash flash, and bag pickup
●Collection Reports
●Handle all service request from the public
●Correspond with different companies regarding brush
●Solid waste reports
●Enter reports into spreadsheet
City of Chattanooga, TN - Tax Specialist (Full Time)
August 2004- March 2015
●Assist public with City business licenses and permits
●Process records and verify wholesale beer/liquor taxes
●Process revenue collections from different departments
●Process records and verify property tax
●Assist collection agencies with delinquent Water Quality
City of Chattanooga, TN - Court Clerk (Full Time)
June 1996 - August 2004
●Answer phones and direct clients in the right direction
●Review and set dockets for court
●Bench clerk and type orders from Judges
●Collect fines and apply them to the correct accounts
●Send releases to state for financial responsibility
Food City, TN - Front End Manager (Full time)
August 2019 - June 2020
●Supervised multiple employees
●Assisted customers with purchases
●Evening Audits
●Money transfers
Southeastern Trans- Call Center (Part Time)
September 2016- August 2019
●Answer Phone Calls
EDUCATION
University of Phoenix, TN - Bachelor of Business Administration in Accounting
March 2010 - August 2013
University of Phoenix, TN- Master of Business Administration in Accounting
September 2019 - June 2021
University of Phoenix, CA- Medical Records Certificate
Medical Records
January 2022 - Present
Skills
●Oracle
●Accela
●Microsoft office (Excel, Word, and Powerpoint)
●CityWorks
●Competent in Internet research, written and Oral communication
●Crystal Reports
●Google Suites
●Typing (45 wpm)
●CPR Certified
●CPI Certified
●Medical Terminology
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate