Sherry Hawkins Resume

adzvun@r.postjobfree.com

469-***-****

Overview

Dedicated professional committed to building strong customer relationships, gaining trust over the phone and by email with professionals and customers at all levels. A professional seeking a challenging inside sales opportunity to excel Goal-oriented, tenacious and persistent with a strong desire to succeed.

Quick and eager learner Knowledge on technology Organized and detail oriented.

Education

Experience in sales

Excellent customer- relations background Experience utilizing different calling systems.

Work Experience

A/R Representative

Concentra December 2021 -Present

● Collect payment from customers and accurately record in the system.

● Communicate with customers/payers to request payment status. Initiate collections on accounts and balances past due.

● Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact

delinquent account holders to request payment.

● Post adjustments when necessary and within compliance of company policy.

● Monitor customer account details for non-payments, delayed payments, and other irregularities.

● Ensure account resolution via communications with employers, insurance companies.

Customer Service Representative

Roundstone June 2020 –Dec 2021

● Utilized phone software systems to answer incoming phone calls, communications and route calls according to customer needs. ● Handled multiple media platforms to communicate with customers via live chat, text, and email.

● Scheduled customer payment requests; perform bank calls as needed.

● Educated customers with alternative hardship repayment plans

● Performed other job duties as specifically assigned by management.

● Performed around KPI assuring to go and beyond expected metrics.

Medical Billing Specialist

Lincare September 2019 - June 2020

● Prepared and submitted billing data and medical claims to insurance companies. ● Ensured the patient’s medical information is accurate and up to date.

● Prepared bills and invoices, and documented amounts due for medical procedures and services. ● Collecting and reviewing referrals and pre-authorizations.

● Monitoring and recording late payments.

● Followed up on missed payments and resolving financial discrepancies.

● Examined patient bills for accuracy and requested any missing information.

● Investigated and appealed denied claims.

● Maintained billing software by updating rate change, cash spreadsheets, and current collection reports.

Correctional Officer

Barry Telford Unit July 2016 - September 2019

● Assumes a high level of responsibility for the care and custody of assigned offenders.

● Searched for contraband and provided security; counts, feeds, and supervised offenders in housing, work, and other areas. ● Listened for calls for help and called for help when needed and, and assisted in giving first aid at the emergency site, along with any other manual assistance needed.

Billing Customer Service Representative

Collom carney clinic March 2015 - June 2016

● Posted payments, adjustments, and reduction requests in a timely and accurate manner.

● Identified and reported any payment discrepancies; Filed and/or posted Explanation of Benefits (EOBs); Sent payment reminder letters; Posted EOBs from carriers

● Research payments without posting instructions or EOBs to determine correct line item posting.

Refund Specialist

Rotech Home Health Care December 2011 - August 2014 ● Reviewed credit balance reports for potential overpayments and researched refund requests.

● Processed Medicare offsets and updated Medicare refund (offset) log.

● Verified and validated billing and customer information for accuracy.

● Processed transfers to/from other Rotech companies and locations

● Completed audits and posted offset line items

● General Studies - Tyler Junior College August 2009 to May 2010 ● General Studies - Texarkana College August 2008 to May 2009

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