Jasmine Moonie

704-***-**** adzvtr@r.postjobfree.com Cherryville NC

Customer Service Representative

Assistant Manager Administrative Assistant

Dedicated, experienced, and hard-working leadership professional with a track record of utilizing strong technical skills while coordinating team efforts in order to exceed corporate goals. A passionate team-player seeking a position at your company, where excellent customer service skills will be utilized to contribute to the smooth functioning of different positions. To succeed in an environment of growth, excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Competencies

Communication skills.

Team player

Positive attitude

Attention to detail

People oriented

Problem solving

MS Office

Organizational skills

Ability to work under pressure

Customer service software

Knowledge in Medical terminology

Knowledge of Administrative procedures

Experience Highlights

Maintain production records using written records, computers, barcode scanning equipment or other technologies

Monitor and expedite flow of information through the work cells and use problem solving techniques to resolve recurring issues with safety, inventory accuracy, scheduling productivity and quality

Provide the team with a vision of the project objectives by leading daily start up meetings

Recognize and celebrate team and team member accomplishments and exceptional performance

Keep the supervisor informed of task accomplishment, issues and status, escalate when necessary

Scheduled, rescheduled, and canceled appointments based on patient's and staff's availability

Take medical histories

Explain treatment procedures to patients and prepare patients for exams

Collect specimens for laboratory tests

Assist the physician during exams and medical procedures

Give vaccinations and draw blood

Ensure safety procedures are followed and medical records are kept secure and confidential

Keep patient records current

Schedule appointments

Assist with billing and insurance as needed

Enter patient medical information into computer programs

Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Supported management in strategizing, identifying and resolving problems

Organized blue prints, facilitated team meeting schedules and performed expense reconciliation

May provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers

Responsibilities include providing customer service by assisting and acknowledging customer.

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.

Identify customer needs to ensure the customer is provided complete and accurate information.

Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

Process required transactions via mainframe or web-based applications.

Excel Experience, Expense Reports, and uploading to Spreadsheets.

Employment History

Dentsply Sirona - Charlotte NC

Technical Administrator ( July 2022 - August 2023)

Rehrig Pacific – Lincolnton NC

Scanner Floater Team Lead (December 2021 – February 2022)

Mecklenburg Foot and Ankle – Charlotte NC

CMA (May 2021 – December 2021)

Conduent – Charlotte NC

Customer Services Representative (April 2017 – December 2020)

Medline industries – Lincolnton NC

Forklift Operator (January 2015 – February 2017)

Ceaderwood Nursing Facility – Colorado Springs CO

CNA (March 2012 – January 2015)

Education

High School Diploma, Ashbrook High School - Gastonia, NC

Certified Nursing Assistant, CNA Certification - Colorado Springs, Colorado

Certified Phlebotomist, Certified Phlebotomy - Colorado Springs, Colorado

CPR Certified, CNA Certification - Colorado Springs, Colorado

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