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Customer Service Data Entry

Hayward, CA
September 22, 2023

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Kumimonu S. Tupouata

San Leandro, CA *****



Southwest Airlines: Ramp Agent

Oakland International Airport

July 2023 - Current

-handling customer luggage and carefully loading them under the aircraft

-maintaining a safe work environment

-driving heavy equipment when needed

-having face to face interaction with customers to ensure they have the best flying experience

-making sure to meet deadlines and to ensure all flights go out in time

-keeping a positive attitude towards customers and always being polite Fedex: Maintenance Tech I/ Customer Service Rep

Hayward, CA

October 2020 - June 2023

-Performs assigned rudimentary preventative maintenance work according to FedEx standards ensuring all instructions are followed and that each step is fully executed.

-Demonstrates ability to follow directions by work orders or higher level technicians to conduct rudimentary troubleshooting preventive maintenance and repair. Responds promptly to sort calls, diagnoses the failure, makes required repairs.

-Adheres to safety standards by promoting a safe work environment through attending committees, training and verifying all safety concerns are addressed.

-Ability to the CMMS(Computer Maintenance Management System)to enter and retrieve activity log information and reports.

-Assist the front office with drivers and shipment paperwork, checking in drivers, checking out drivers. Checking data entry assignments to be completed, and assisting with other departments if needed. Greet all visitors and guests that entered the building.


Active Listening

Critical Thinking

Social Perceptiveness

Service Orientation




Software skills

Operate standard equipment

Time management

Troubleshooting skills


Basic motor wiring

Basic communication skills

Data Entry




Security Patrol Division: Security Guard

Stockton, CA

August 2019 - October 2020

-Inspecting access points, restraining trespassers, and responding to alarm emergencies.

John’s Construction/Landscaping: Manager/Labor worker Oakland CA

June 2017 - Current

-Family owned business, I help manage the billing side of the business, I also assist with the labor work if needed.

-Contracts, City permits, Demolition, hauling, preparing and forming, pouring cement, piping, landscaping, drainage pipes, sprinkling lines, retaining walls, asphalt, stamp concrete, operating heavy equipment. E.B.A.Y.C(East Bay Asian Youth Center): Academic Mentor Oakland, California

August 2017 - June 2018

Tutor and assist students to complete assignments and projects on various subjects including English, Science, Math, etc. ; Plan and execute extracurricular activities involving hands on experience and interaction such as cooking activities, arts and crafts, and sports; Create and plan lessons to assist and motivate students around college and career readiness; Establish and support teachers, school staff, and parents for a better environment in regards to all students; Take part in program planning and evaluation meetings.

Apple Inc.: Customer Service Representative

Pleasanton, CA — Retail

October 2017 - January 2018

Holiday Temp Position; Greet customers upon entering; Assist customer's wants and needs by describing the best product for their request(s); Walk customers through merchandise selected and recommend for their needs and desires; Answer any questions or concerns about the store and various products.

Loard's Ice Cream Parlor: Cashier/Server

Oakland, April 2014 CA - June 94602 2016

Greet and serve customers; Handle currency and credit transactions quickly and accurately; Provide excellent customer service; Clean and sterilize serving utensils, equipment and workplace. OTHER SERVICES/VOLUNTEER WORK:

Chiefs Rugby San Leandro, Ca 94577 — Coach Youth Ages 6-12 April 2015 - June 2017

Teaching youth the fundamentals of rugby. Teaching youth how to work as a team. Helping youth become leaders. Showing youth how to be discipline. Teaching youth how to respect their peers and adults. EDUCATION:

Skyline High School, Oakland, CA — Diploma

August 2013 - June 2017

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