Administrative Assistant Customer Service

Melissa Howey

480-***-**** adzvrq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Well organized and focused in coordinating projects

Successful in mastering new skills through hands-on experience

Highly motivated to achieve set goals

Sharp, quick learner, willing to get involved

SKILLS

Customer service

Scheduling of appointments for new and established patients, stress testing, ultrasound and nuclear testing

Able to clearly explain patient preparation for testing

Computer skills including MS Word, Excel, Power Point and Outlook

Knowledge of EHR and practice management software including Athena and Phreesia

Basic knowledge of ICD 10 CM, CPT, and HCPCS

Insurance verification using Waystar, Availity, UHC and AHCCCS

Process payments and create payment plans

Charting and clinical documentation

Multiphone line operations

Opening and closing office procedures

Knowledge of cardiology

EDUCATION

Pima Medical Institute-Medical Assistant 2020

Externship – CVAM 2020

American Intercontinental University-AA-Business Administration 2008

EMPLOYMENT HISTORY

Cardiovascular Associates of Mesa

-Front Office Medical Administrative Assistant 2020-2023

Palm Squad (Family Owned) 2008-Present

-Bookkeeper

Dollar Tree 2018-2019

-Assistant Sales Manager

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