Alagie Busso

Lead IT Specialist

Talented Technical Support Representative with gift for understanding needs of computer end users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail- oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all staff interactions and engineering efforts for supported products.

Technical Profile

Microsoft Office

Google Drive

QuickBooks

Google Workspace

Microsoft Windows

Network Security

LAN

Google Docs

Cloud Services

Social media sites

Apple

Hardware/Software Installation, Configuration and Troubleshooting Competencies

Technical issue analysis

Application installations

Discharge Planning

Disaster Recovery

Application support

TCP/IP

Technical issues analysis

The Colony, TX 75056

214-***-****

adzvql@r.postjobfree.com

https://www.linkedin.com/in/alagie-

busso-773ba053/

Desktop support

Data recovery

Software diagnosis

PC component diagnostics

Issue troubleshooting

Network diagnostics

Microsoft Office Specialist (MOS) Expert

Technical Support

Customer service expert

Work History

2012-02 - 2022-03 Founder & CEO

FutureTech LTD, Banjul, THe GAmbia

Being responsible for over seeing the over roll activities of the company. Managing more than 30 companies at the same time, day by day Created organization's mission and vision statements for use by employees. Conducted target market research to scope out industry competition and identify advantageous trends.

Created and monitored promotional approaches to increase sales and profit levels.

Developed key operational initiatives to drive and maintain substantial business growth.

Established, optimized and enforced business policies to maintain consistency across industry operations.

Formed senior leadership team through rigorous interviews and extensive candidate research.

2018-05 - 2021-12 Consultant

Meridian International Center, Washington, DC, Washington Am the Country (The Gambia) Liaison between the the participants & their parents, Meridian and US Embassy Banjul.

Meridian implements U.S. Department of State's Pan-Africa Youth Leadership Program (PAYLP). This dynamic youth leadership program brings together students from across Africa with adult mentors for three week U.S.-based training and cultural exchange. The program strengthens the students' understanding of civic rights and responsibilities, respect for diversity, and the importance of community engagement. Also included in the PAYLP design is series of workshops on social entrepreneurship and two weeks of living with American host families.

2017-07 - 2021-08 Ambassador & Country Representative Africa Trade And Investment Global Summit, Austin, TX Manage and control the business and affairs of Africa Trade and Investment Global Summit (ATIGS) in the Republic of The Gambia. Creating awareness about ATIGS 2018, recruiting potential delegates in the target audience, sourcing sponsors, exhibitors and advertisers, and facilitating The Gambia's high-level government officials' participation in the Summit. 2017-03 - 2019-05 Vice President

International Leadership Visitors Program (IVLP), Kairaba Avenue, The Gambia The International Leadership Visitors Program Alumni Association (IVLPAA), is an Association for Gambians who have participated in the United States Department of State Sponsored International Visitor Leadership Program in the U.S.

2013-02 - 2014-02 Senior IT and Communications Technician KMF Technologies, Kotu, The Gambia

managing network infrastructure, computer systems, CCTV camera systems, biometric access control systems and other technology systems within KMF Technologies and other companies(customers) who outsourced IT to us 2011-03 - 2013-03 IT Technician

New Century LTD, Kotu Layout, The Gambia

managing network infrastructure, computer systems, CCTV camera systems, biometric access control systems and other technology systems within KMF Technologies and other companies(customers) who outsourced IT to us Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Maintained office PCs, networks and mobile devices. Established, repaired and optimized networks by installing wiring, cabling and devices.

Managed system-wide operating system and software deployments as well as related software upgrade problems.

Configured systems according to prescribed software and hardware frameworks.

Education

2008-06 - 2010-01 Advance Diploma: Business Information System Jollof Tutors - Banjul, The Gambia

2016-06 - 2016-08 Fellowship Program : IT, Business And Entrepreneurship University of Texas At Austin - Austin, TX

2023-06 - Current Post Graduate Program : Cyber Security University of Texas At Austin

2023-06 - Current Boot Camp: Cyber Security

Great Learning - Carlifonia

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