Jules Viant

www.linkedin.com/in/jgvit/ adzvqc@r.postjobfree.com

Senior Production Application Support Specialist

Highly qualified fintech Production business application analyst professional with 20+ years of successful exemplary analytical decision-making skills, and exceptional interpersonal communication with a team player personality. Maintaining a “Client First” mentality in High Pressure environments with broad command of the business processes and analysis within technologies across Wealth Management, Fixed income Credit, Rates, FX sales platforms. Business and Technical Skills

Proficient in resolving incidents and problems in various areas of production enterprise FI trading and sales platforms, including Credit and Rates trading applications and platforms. Adept in working with enterprise Linux and Windows trading and sales platforms, working knowledge of Confluence, Jira, ServiceNow, AppDynamics, Splunk, CloudProber, HiPam, functional with Oracle database queries, SQL Developer tools, QA analysis. Working knowledge in Agile/Scrum SDLC and ITIL methodologies.

Work Experience

Bank of New York Mellon 03/2020 – 05/2023

Senior Application Support Specialist

Lead production application support for 7 Wealth Management business applications within Client account services, service delivery, Fiduciary and Tax workflows, conducting production support and business analyst between technical and business stakeholders to ensure seamless application stability and efficiency within complex Wealth Management web-ui application workflows.

Main point of contact for technical, business development and stakeholders related to application incident, problem, and change management processes.

Conducted major incident management and triage, problem, root cause analysis with post mortem reporting. Evaluated application testing, maintenance, and monitoring for the applications within workflow infrastructure.

Complete application release management using ServiceNow and Jira planforms tracking progress while meeting planned delivery deadlines and SLA’s.

Hosting various technology meetings to business and technology stakeholders communicating application release details, planning and schedules for the pre-production reediness.

Business application planning and analysis with technology and business stakeholders within the business application workflow technical analysis and application enhancements within the integrated Wealth Management Salesforce platform.

Production application and web server log monitoring/analysis using Splunk and legacy application log analysis techniques. Executing SQL queries for application troubleshooting and analysis resolving problem and incident tickets while executing change management procedures and ensuring critical software updates and releases abiding by company policies and SLA’s.

Utilizing enterprise tools such as AppDynamics, Cloud prober monitoring, with knowledge of Ansible release management automation for business platform monitoring, support and stability.

Used ServiceNow, Confluence and JIRA for various change management processes and documentation for various for planned and emergency software releases as needed within the production trading environment.

Created technical forecasts and assessments of hardware, software, and tools ensuring business continuity and stability of the business applications and its operations while helping to build improved processes around them.

Utilized Hitachi ID (HiPam) Systems for entitlement management and collaborated with various stakeholders, including project managers, application managers, and product owners, to ensure smooth implementation and maintenance of the access control framework.

Administering privileged access across the IT environment effectively, ensuring compliance with regulatory requirements, reducing application risks and security breaches for all onboarded business users and stakeholders of the applications.

Bank of America 11/2018– 12/2019 (1 Yr. Contract)

Credit and Rates Production Application Lead Analyst Production application support for the Credit, Rates, Options trading, and sales business and technology stakeholders. Adhering to the bank's procedures and guidelines. Provided day-to-day support and reporting to trading desk managers and application stakeholders for the bank's premier sales and trading applications, utilized by 300+ FI trading users firmwide. Production Support in a follow-the-sun schedule, collaborating with off-shore counterparts to ensure smooth start and end trading day closure protocols.

Managed 15 - 25 minor incident and application support queries daily, troubleshooting application logs and databases utilizing information from various sources for quick and effective resolution in a critical fast paced trading environment.

Supported Options trading desk with Pricing, P&L, Market and Credit risk using spreadsheets and worked on credit, rates, sales, and middle office allocation flows for clearing and settlement.

Created, monitored and reported 3 - 7 major incidents weekly via in-house incident management applications, ensuring timely problem resolution for the credit, rates, and options traders and reporting to all business stakeholders and head traders.

Efficiently managed a high volume of daily emails, encompassing platform application ITRS alerts, incident reports, and client inquiries originating from the high paced trading and sales desk users.

Collaborated with off-shore teams for start of day incident handover and resolution with sales and trading applications.

Provided business application incident management, monitoring, and support for start of day, intra-day, and end of day live curve, consisting of a combined 1100+ python batch jobs (BOB Jobs) with live market data feed dependencies, generating the Options and Exotics trading desk risk and reporting.

Worked with applications using Bloomberg TOMS and VCON protocols in conjunction with pricing, and security reference data used by the sales and middle office groups.

Scotiabank 08/2017 – 05/2018 (6+ Mo. Contract)

Credit and Rates Senior Technical Business Application Analyst ION Trading production support specialist, provided business application support directly to the US Treasury trading desk, utilizing ION MMI front end technologies. Responsibilities included pricing, P&L analysis, and risk management, for Scotiabank's primary dealer business utilizing Bloomberg, Tradeweb, Espeed, Brokertec, Citi Volocity, LiquidityEdge, Opendoor, and CME within ION’s client UI.

Production support for pricing, risk, P&L, start of day checks for position keeping systems and autonomous rule-based pricing components used for alternative cash trading solutions.

Middle and front office production support for the day-to-day trading, execution and sales activities of for the US Treasury, Emerging markets, Repo and sales desks using the ION gateways and MMI.

Release management for ION’s platform-wide software upgrades due to bugs, enhancements or general upgrades for US Treasury and Rates desk using Jira and ServiceNow.

Delivered strategic and tactical FI Etrading initiatives expanding to new market venues, new products within existing platform topologies while remaining resilient.

QA testing for development teams, creating test cases and deployment documentation for ION’s software.

Creating and maintaining the platform documentation for critical, pricing, risk, trading, and sales components, as a knowledge base and hub for external development groups with ION dependent software.

Global US Treasury trading application guidance for Asia trading operations using the ION market components.

Close collaboration with development teams for production change and release management activities. Bank of America 09/2015 – 05/2017 (20 Mo. Contract) Wealth Management Senior Technical Project Lead

Successful and proven delivery of collecting accurate non-public information (NPI) data elements from 480+ application owners and creating a secure "golden source” for the BOA wealth management production sanitization project.

Built and published “golden source” of sensitive Nonpublic information (NPI) data elements for the banks distributed and mainframe test environments for the sole purpose of protecting sensitive customer information and achieving 100% real test data for functional and non-functional application testing. Designed and implemented a working sanitization change control process.

Implemented a change control process to safeguard sensitive production data.

Successful and proven delivery for gathering data elements from 480+ application owners identified as NPI candidates via SharePoint surveys, email, face to face and WebEx meetings for maximum accuracy.

Achieving 100% real test data for functional and non-functional application testing.

Engineered a standalone NPI database using MS Access consisting of over 200,000 application elements in both Mainframe and Distributed databases combined.

Worked with 400+ wealth management application owners in efforts to capture current and accurate data. Morgan Stanley 9/2014 – 9/2015 (1 Yr. Contract)

Wealth Management Senior Production Lead Analyst

Production application support on the fixed income trading floor, delivering white-glove service to a discerning clientele of 15-25 traders. Collaborated closely with business analysts and traders to enhance, troubleshoot, and maintain a sophisticated electronic trading platform, catering to Corporate, Municipal, MBS, Structured Products, Emerging Markets, and FX trading desks.

Provided electronic trading support and analytics for various business flows, including but not limited to distributed networks, IBM Mainframe, and AFS frameworks.

Collaborated with project managers, development teams, and traders to conduct in-depth technical analysis, diagnose, and promptly resolve intricate trading floor queries and critical incidents, ensuring seamless operation of the trading platform.

Resolved middle office, trade operations, and product control incidents and problems.

Analyzed instrument reference data with third-party providers to ensure data quality.

Production application support and analysis for various electronic trading businesses such as Corporate, Municipal, MBS, Structured products, Emerging market and foreign exchange trading desks. Scotia Bank 06/2014 – 08/2014 (2 Mo. Contract)

Credit and Rates Senior Technical Business application analyst Served as a production support analyst working with the US Treasury Credit and Rates traders providing business application analysis and support with the ION API components on the platform in addition to the MMI front-ends on the trading floor.

Pricing, P&L, and RISK application analysis for Scotiabank’s premiere primary dealer business using Bloomberg, Tradeweb, Espeed, Brokertec.

Configured market rules for Tradeweb UST and Bloomberg ION trading applications ensuring smooth project delivery.

Production business application support for 100% of the front and back-end mission-critical Treasury, Rates, Credit and MBS trading applications on Scotiabank’s ION Trading Platform.

Helped provide move of 45+ Traders and middle office operations to the new office location, by validating and testing ION’s trading applications and third-party trading software on newly installed trading floor desktop computers.

Tracked development changes, performing QA and technical documentation created from testing activities in DEV, UAT.

Release management and signoff promoting applications and functionalities into the Production environment while adhering to all necessary processes and company standards. Credit Agricole 10/2013 – 02/2014 (4 Mo. Contract) US Treasuries E-Trading Project Manager

Hired to lead the official Credit Agricole launch of the Global Tradeweb UST market using the ION MarketView trading platform. Globally rolled out in London, Paris, Tokyo, and New York for the Rates trading FI business. Helped to onboard the Rates trading desk as the first non-Primary Dealer making markets for Treasuries on the Tradeweb platform. Coordinated and helped launch Getco and Citivelocity markets on the ION Trading production trading platform. Assessed impact of change on different stakeholder groups, and acting as a liaison between current state and desired future state of the platform. Translating user solution requests into requirements and future designs. Facilitating weekly meetings with sponsors and stakeholders, providing detailed updates on the progress of the project. Configured market rules for Tradeweb UST and Bloomberg ION MMI trading applications ensuring smooth project delivery. Wells Fargo 04/2013 – 10/2013 (6 Mo Contract)

US Credit and Rates Production Application Support Analyst Served as a Production support application analyst for the banks Rates, Credit, and swaps FI trading desk while working closely with the development and trading teams to support new ION Trading MMI components for the US Treasuries, High Yield, Odd Lots, Futures, Agencies, and SEF IRS swap trading systems. Contributed to the ION implementation of market gateways while providing production support operations management for in-house application projects for day-to-day operations regarding ION implementation. Managed and executed two disaster recovery implementations and created extensive documentation for Wells Fargo enterprise BCP standards. ICAP / EBS 05/2008 – 12/2012 (FTE)

Foreign Exchange Application QA and Validation Analyst Successfully onboarded and provided ongoing maintenance to numerous FX developers in the ICAP FX environments prior to production deployment. Conducted 10-15 daily FIX certifications in the UAT environment maintaining pre-production onboarding procedures for the EBS AI/API for various institutional clients within ICAP. Maintained the Foreign Exchange client-facing lab for EBS LIVE, AI, Deal Feed, and EBS Spot products. Bear Stearns 03/2007 – 05/2008 (FTE)

Applications Support Analyst

Production support for the banks US treasury desk using ION Marketview client solutions and platform integrations and operations. Demonstrated excellent customer direction during ION MarketView onboarding process, including QA tests and resolving production issues. Served as team lead to decommission of 35+ UNIX production servers on the platform. Overall, my experience as a team lead on this project allowed me to develop strong project management and leadership skills, as well as a deep understanding of the ION Trading platform and its various integrations and operations. ION Trading Systems, Inc. 01/2002 – 03/2007 (FTE)

MarketView System Specialist

Contributed to the application design and support of custom ION Marketview client implementations for large institutional clients such as Morgan Stanley, JP Morgan Chase, Fuji, Lehman Brothers, UBS Warburg, ABN Ambro, Citigroup, Bear Stearns, Barclay's Capital, Commerz Bank, HSBC, and Merrill Lynch. This included providing detailed client feedback to MarketView developers for software modifications, collaborating with in-house fixed income technology teams, and ensuring the continuation and enhancement of services while providing transparent QA and Level I and II support. Customized 60-90% of the ION MMI's, D2C gateways, D2D, and futures gateways, and integrated database components based on business requirements and requests.

Additional Experience

Deutsche Bank / NDB Capital Markets Junior Trading Systems Support Analyst Instinet Corporation Field Service Engineer/Associate Diploma in Technical Support – High Honors, The Chubb Institute A.A. – Telecommunications Management Systems, DeVry Institute

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