Katia R. Silva

**** **** **** ****** #*, Mission, KS 66202 I 913-***-**** I adzvqb@r.postjobfree.com

Looking for a career opportunity to use my analytical, administrative and language skills Applicable Skills

Project Management

Experienced in all levels of managing a project, from selection of goals to final evaluation. Strong organizational skill set in prioritizing tasks and meeting multiple deadlines while adhering to main objectives. Has proactively identified process improvement needs and offered an action plan with goals and evaluation. Created on-going and ad-hoc analysis and reports on findings and project implications. Administrative, Research & Analysis

Has superior working knowledge of several word processing, database creation, statistical and spreadsheet programs, particularly MS Office. Solid experience with account management software (Salesforce). Designed data collection instruments and methods, applied statistical analysis to social problems and evaluated research results using SPSS and SAS.

Communication & Negotiation

Has professional level interpersonal and mediating skills. Has extensive experience in writing, proofing, editing and layout. Is able to handle high pressure and sensitive client situations to achieve resolution. Demonstrates success when working independently, as a leader or as part of a team. Is accomplished in working with people from diverse cultures and populations.

Training & Adult Education

Has ten years of experience designing language training programs, including curriculum development, test design, and project evaluation. Trained staff to develop computer, customer service and language skills to improve job performance. Organized and presented workshops for university students. Language Skills

Has written and oral fluency in Spanish, Portuguese and French up to teaching level. Is experienced in writing, editing and translating legal, financial, technical and scientific texts. Applicable Experience

Client Administration Rep II, Rep Quest Diagnostics, Lenexa, KS, 04/14-08/23 Gathering and processing data from employers, special projects, translating legal documents Spanish & Portuguese Instructor, Independent Contractor, Mission, KS, 08/11-Present English (ESL) & Spanish Instructor, Johnson Co. Community Coll., Overland Park, KS, 04/97-07/11 Revenue Assurance Analyst, Fraud Mgmt, Finance, Sprint, KS, 12/03-11/08 Fraud prevention via usage analysis, Process improvements needs evaluation and solution creation Claims/CTI Investigator, Order Management Solution Center, Cust & Prod Sol, Sprint, KS, 11/01-12/03 Solved escalated customer issues, evaluated and processed credits, negotiated with competitors Workforce Development Instructor, Kansas City Kansas Community College, 08/01-12/07 Sponsor Liaison, Christian Foundation for Children & Aging, Kansas City, KS, 02/96-11/01 Housing, educational and health projects in Latin America, Africa, India and the Philippines Language Program Administrator, ASSE, Shawnee, KS, 02/00-08/01 Designed, managed and administered language institute for Asian teens. Education

The University of Kansas, Lawrence, Kansas

M.A. in Education, Curriculum Development & Instruction M.A. in Political Science, International Relations B.A. in French, Culture & Literature

B.S. in Journalism, Broadcast News & News Editorial