Call Center Customer Service
Resume:
Summary
Highly experienced Customer Service Rep/Inside Sales Rep and Retention Specialist. Excel at Customer Relations, Order Entry, trouble shooting, light collections. Specifically looking for a remote position, either full or part time. Experience
Infinity Sales Group
Call Center Agent • Boca Raton, FL
Fast-paced inbound call center, quickly assessed customer's needs, provided details and offers, closed sales for internet/phone/home security systems. Worked on special outbound projects when management requested. Evergreen Homes of Florida Inc.
Call Center Agent • Boca Raton, FL
Fast-paced outbound call center. Adept at closing leads, selling home improvements, setting appointments. Vanguard Cleaning Systems
Operations/Customer Relations Rep • Portland, OR
Worked as liaison between independent cleaning crews and commercial building managers as issues arose. Heavy communication via phone, enails, texts and written correspondence. Updated customer data base. Worked up quotes for extra cleaning projects. Made regular outbound calls for customer retention/problem solving. State of Oregon/Dept of Justice
Case Manager • Portland, OR
Managed a large child support caseload. Established, modified and terminated child support orders as deemed necessary by the parties, the State of Oregon, and child support programs in other states. Enforced child support orders through collections and various other methods as deemed appropriate. Heavy accounting/reconciliation of accounts. Heavy data entry, phones, walk-in traffic. Worked extensively with clients' employers regarding garnishments and medical insurance provisions. Skills
Communication skills, Time management, Documentation review, Excellent phone etiquette and listening skills, personable, Customer service, Computer literacy, English, Microsoft word, Microsoft excel, Documentation review Education
Pacific University
English/Communications/Humanities • Forest Grove, OR Attained Junior level at small semi-ivy league college. Published poet/writer/editor. Chosen as editor of campus literary magazine. Studied classical voice and theater, semi-professional singer and actress Gwenda ‘Wendy’ Youngberg
Springtown, TX
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