Customer Service Administrative Assistant

M EAGAN T IDWELL

Corpus Christi, TX

****************@*****.***

Phone: 361-***-****

WORK HISTORY

Unique Employment Services- Corpus Christi, February 2023- Present Recruiter/Account Manager

● Actively source, interview and hire temp, temp-hire and direct hire employees

● Collaborate with team on how to get more leads

● Prospect new business and make cold calls

● Post jobs to job boards

● Create job descriptions

● Maintain partnership with new and existing clients

● Successfully hit quotas each month

● Coach candidates on how to build a better resume

● Coach potential hires on how to dress during in person interviews and let them know questions that will be asked by clients

Shoppas Material Handling- Fort Worth, TX- January 2021-December 2022 Corporate Recruiter

● Oversee and recruit on 8 of our 9 locations which include, Brownwood, Saginaw, Kansas City, Wichita Falls, Lubbock, Amarillo, and Odessa and San Angelo.

● Worked in HR department as a Corporate Recruiter, filling internal positions such as Field Techs, Shop Techs, CDL Drivers, Transportation Supervisors, Accounting Clerks, Application Engineers, Sales Coordinators, and AP/AR, Territory Managers, and VP’s.

● Post positions through Paycom, indeed, ZipRecruiter and LinkedIn

● Conduct phone interviews, submit them to my hiring managers, schedule interviews, sit in interviews, extend, and negotiate offers

● I am currently averaging 6+ new hires a week and scheduling 9+ interviews everyday

● Helped put together a successful Internship Program that has been used successfully again this year

● Manage managers by creating onboarding plans and holding monthly and weekly Manpower meetings

● Schedule drug screens and physical for all applicants and background checks

● Process new hires into Paycom

● Keep track of all reqs which was constantly around 40+ open reqs on any given day Keep tracks of sign on bonuses and employee referrals

● Attended job fairs (UTI, Lincoln Tech, and Recruit Military) Amarillo College and Odessa College, post new positions to college job boards

● Ensures compliance with federal, state, and local employment laws and regulations, and company policies

● Created job descriptions from scratch

● Come up with new strategies on how to attract more candidates and get them hired faster

● In 2022 I have hired over 109 candidates alone

● Hired our newest Recruiter, trained her in Paycom and job boards. CyberCoders- Fort Worth, TX -September 2019-June 2020 Executive Recruiter

● Responsible for whole recruitment process from creating requisitions, posting, sourcing, screening, assessing, selecting, and hiring

● Full cycle recruiting: sourcing/candidate generation, cold calling, marketing, research, interviewing, assessments, presentation, negotiation, and closing

● Manage high volume search workload via direct sourcing, employee referrals, and search partner relationships, as well as ongoing pipelining

● Leverage LinkedIn, other social media sites, and personal network to target, attract, and develop p assive candidates

● Experienced recruiting in the Tech, Administrative, Construction and Financial industries

• Successfully close deals to meet each quarter’s goal

● Responsible for full desk recruiting on Full Stack (front end and/or back end), Data science / engineering positions

● Mobile app development

● Related or supportive roles (e.g. software QA, product owner, technical project manager)

• My main placements were in the technology industry South 6 Consulting- New Bedford, MA (remote)-September 2017-September 2019 Technical Recruiter

● Recruited on heavy technical roles in the cybersecurity, Cisco and Cloud verticals such as Network Engineers, System Engineers, and AWS/Azure Developers/Engineers

● Source, qualify, interview candidates

● Source both active and passive potential candidates

● Write and post job descriptions

● Parse specialized skills and qualifications to screen IT resumes

● Perform pre-screening calls to analyze applicants’ abilities

● Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions)

● Reformat Resumes

● Run the company website to ensure jobs and data are on the page correctly

● Post jobs from CRM System onto website as well as other job boards

● Check references

Robert Half –Boston, MA October 2015-September 2017 Sales Support Admin- Robert Half Technology

● Cover at front desk when needed which includes I9 paperwork and answering phones

● Provide excellent customer service

● Revise and update candidate time sheets Monday-Wednesday

● Schedule drug screenings and background checks, send out pre-placement documents

● Complete billing adjustments

● Make candidates compliant by sending EDOCS ( Background Consent, IAF, ARB, CASP, NDA, CC, HIPAA)

● Completing conversion edit reports as well as individual conversions, sending out background waiver emails to clients

● Sending out client credentials requests

● Assist team with any questions or concerns they may have

● NDA report once a week

● Sending out assessment testing to candidates

● Using Micro J daily

● Reimbursements

● Posting job ads

● Handle invoices and billing adjustments

● Run reports in salesforce daily

OPTION 1 STAFFING - Los Altos, CA May 2015-October 2015 Junior Recruiter

● Reviewing and cold calling qualifying resumes (Monster, Zip Recruiter, and Option 1 website.)

● Prepare interviewees with appropriate paperwork.

● Calling references on new hires.

● Adding new hires into the database.

● Answering multi-line phones and transferring them to the appropriate person.

● Solicit referrals from potential talent and internal employees/recent hires.

● Scheduling interviews, briefing and debriefing candidates before and after interviews. ● Maintaining timely documentation of all conversations with candidates within our internal database. ● Responsible for generating leads from conversations with candidates.

● Presenting candidates to our management team applying high quality standards. The Kirby Company – College Station, TX August 2012-April 2015 Independent Dealer & Canvasser (Was promoted 3 times during this position)

● Responsible for maintaining a minimum of sixty appointments per month with qualified high-end product consumers for myself and others; knocking on doors; telemarking through a high volume referral program; and acquiring appointments through personal references.

● Responsible for accurate paperwork for each sale that is recorded; calculating finance charges; interest rates and credit reports for each customer.

● Responsible for maintaining a minimum of 15 sales per month directly to our customers in their own homes; machines retailing at $2,495.00 are sold in a matter of two hours after a complete demonstration of the product in the consumers home.

● Participate in daily sales seminars; learning how to build value; build report with the customer; read body language; and add simple sales techniques to the already learned demonstration Administrative Assistant

● Creating a positive and productive work environment; implementing incentives for the dealers to create more sales for a higher price at a more consistent and efficient manner; holding daily clinics with the dealers teaching very basic sales techniques to incorporate in their demonstrations and completing paperwork.

● Responsible for maintaining a simple budget; regulating fuel use; purchasing incentives for both the dealer and the customer making sure the dollars spent had uses in the organization and would help gain a higher profit margin for the company.

● Responsible for maintaining a minimum of 30 crew sales per month with an average sale price of over $2,000.00 per unit sold

● Keeping track of all inventory by matching invoices with serial numbers, using inventory cards and putting it with the sales contracts for every Kirby sold.

● Using sales book to keep records of daily, monthly and yearly sales.

● Placing the warranty cards with the matching contracts and inventory cards.

● Sent out monthly reports to the division to be accredited for sales.

● Sent out a weekly posigram to the division for sales that week, as well as how many people had been recruited by me, and who the top dealer and canvasser were in office. Dealer Power Specialist

● Controlling the input of dealers into the organization; taking 100 ad calls on average every two days; maintaining a phone script to produce interviews; completing an average of 50 interviews every Monday and Tuesday; holding a training period Wednesday-Friday; and teaching new dealers how to set up, and display, the equipment properly and orderly

● Responsible for all office administrative work, running personal background checks every week on the new dealers, inputting personal data sheets into Biztrak, and supervising the inventory daily and managing payroll every Tuesday

● Responsible for maintaining sales crew over every weekend that consisted of only recently recruited dealers, maintained proper paperwork for sales demonstrations, and maintained a minimum of 15 crew sales per month

Education

James Madison High School-2012’

Bristol Community College- Health and Life Sciences -2019 Volunteer Work

● YMCA- Cleaned and set up parties for children

● Sanctuary for Animals - Fed, played, and talked to people who were interested in adopting animals. SKILLS & AWARDS

● Received a Silver K award for 15+ sales in one month.

● Received a 100 th anniversary award for getting my second month of 15+ sales.

● Had 1 month of 26 knock in sales.

● Built two successful businesses from the ground up and helped achieve the #1 DT award, as well as best customer service in the division award.

Technology:

● Microsoft Outlook, Excel, Word, SalesForce, Micro J, Shortel, OneNote, JobDiva, Bullhorn, LinkedIn Recruiter, Workday, Aviante

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