Evelyn

Pomares

Education History

oFlorida Nacional University

Networking System Administration Associate's Degree

Information Technology Bachelor Degree.

oMore Tech Institute

Computer Business Application

oCuba

General High School IT technician

Employment History

oInformer/Technical support

Censai - Cuba, MO

September 2007 to July 2010

Identify and escalate priority issues per Client specifications

Offer alternative solutions where appropriate with the objective of retaining customers and clients

business

Stay current with system information, changes, and updates

Gather customer information and determine the issue by evaluating and analyzing the symptoms

Salesperson

oNextel - México

March 2011

Compute sales prices and total purchases, and receive and process cash or credit payments.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and

security practices

Inventory stock and requisition new stock.

Sell or arrange for the merchandise delivery, insurance, financing, or service contracts.

oFlorida National University

Manage Windows security updates, install operating system images from the network, and use ESET Endpoint Protection and Security Management to improve security measures. Update inventory of computers, projectors, and camera equipment, as well as implement new purchases and handle replacement requests.

Skills

Excellent customer service skills. Efficient in various programs such as

•QuickBooks

•Microsoft Windows

•Microsoft Excel

•Microsoft Word

•Personal Trainer

•Desktop Support

•Technical Support

•Troubleshooting

•Computer Networking

•Active Directory

•LAN Switch and Wireless

•Remote Access Software

•VPN

•Linux

•DHCP

•Information Security

•TCP/IP

•Mac OS

•DNS

•SQL

•Cloud Computing

•IT Support

•Android

•Microsoft Windows Server

•VMWare

•Authentication

•Network Administration

•Network Engineering

•Relational databases

•UNIX

•Data collection

•Database management

•Management Information System

•A+ Computer Maintenance Repair I and II

•Serve installation, configuration and administration

•Routing protocol and Concepts

•Web Programming I and II

•Java Programing

•Graphics Design for WWW

•Cyber Ethics

•Introdution to computer forensics

•Cyber fundamentals

•Client operating system

•Project management in IT

Miami, 33172

786-***-****

adzvja@r.postjobfree.com

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