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Human Resources Customer Service

Location:
Jackson, MS
Posted:
September 22, 2023

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Resume:

Tammye Wheelock

**** ****** **** • Florence, Mississippi 39073

601-***-**** • adzvin@r.postjobfree.com

Objective and Profile

To obtain a position where I can utilize my skills, experience and capabilities in payroll management and human resources. I strive to excel and have a willingness to learn and grow. I am well rounded and enjoy personal interaction. I am willing to take on any task and I feel my experience and competency would be a huge asset to any organization.

More than 20 years successful experience in payroll management and human resources

More than 25 years in payroll processing

More than 25 years in secretarial, customer service and support, with recognized strengths in problem solving, planning/implementing proactive procedures and systems

More than 15 years in Accounts Payables with some knowledge and experience in Accounts Receivables

Solid computer skills, including Microsoft Word, Excel, ADP PC Payroll for Windows, ADP Report Smith, JD Edwards, Timberline, SLS Pay Plus, Profitrac and Foundation software

Education

Hinds Community College Pearl, Mississippi

Honor Graduate, Phi Theta Kappa 1999

Associate of Arts, Accounting and Business Administration

Employment

Canopy Children’s Solutions 2021 – Present

Jackson, Mississippi

Payroll Coordinator

Process biweekly payrolls, gathering, checking and accounting for all timecards for accuracy, communications with employees, supervisors, and managers concerning questions and discrepancies of timecards. Work closely with Human Resources concerning all aspects of employment, including benefits, deductions, new hires, terminations, leave of absences, paid time off, etc. Run and process mileage reports and travel vouchers for reimbursement for all travel related expenses. Run reports, process and pay payroll taxes, flexible spending, dependent child care accounts, child supports, garnishments, state unemployment, state withholding. Use Abila accounting software for posting transactions, Ultipro software for payroll and reporting purposes as well as Evolv software for mileage reports.

Camp Law Firm 2021

Jackson, Mississippi

Administrative Assistant/Front Desk Receptionist

Handled all incoming calls, client visits, received and distributed all client payments, scheduled client appointments. Worked closely with paralegal, attorneys, clients and investigator. Processed and mailed all court date letters to clients, processed and kept log of all closed out files, along with various other administrative duties.

E. Cornell Malone Corporation 2008 – 2021

Jackson, Mississippi

Payroll/Human Resources Manager

Managed two employees, payroll processing from entering data to final processing for multiple states, (Mississippi, Louisiana, Alabama, Florida and Tennessee), manual entering and electronic/nacha file uploads to bank for direct deposit, new hires, (drug testing, new hire paperwork, I-9 verifications, motor vehicle reports, background checks), discrimination cases, department of labor audits, W2 processing and reporting, terminations, unemployment claims and hearings, EEOC cases, employee and management relations and resolutions, job cost reporting, payroll taxes, weekly, monthly, quarterly and year end for multiple states, (federal tax deposits, federal unemployment, state unemployment, state withholding, occupational tax, all employee benefits, (health, dental, vision, supplemental insurance, cobra, paid time off, bereavement, etc.), quarterly wage reporting, by state, payroll deductions, (benefits, child support, garnishments, miscellaneous deductions), created multiple forms for compliancy, and worker’s compensation claims reporting, OSHA reporting, processed payables for deductions monthly, bank deposits, leased labor invoice processing.

Personnel Plus, Inc. 2005 – 2007

Jackson, Mississippi

Payroll Specialist

Processed payrolls daily for clients with pay frequencies of weekly, biweekly, semimonthly and monthly with employee counts ranging from 5 to over 130 in number. Assisted clients with payroll and benefit changes for employees. Was responsible for reporting to Bureau of Labor Statistics Employment Security Commission, and Principal Financial Group. Some accounts payable processing as well as answering multiple phone lines.

Westower Communications, Inc. 1994 – 2004

Ridgeland, Mississippi

Regional Human Resources/Payroll Manager

Responsible for all employee relations, payroll benefits, claims and safety/OSHA reporting, coordinating and administering company drug testing policy for a region consisting of an overage of 100 employees. Responsible for accounting functions such as accounts payable and accounts receivable when needed. Handled all new hire and termination paperwork from collection to input. Approved and input payroll for entire region and ran weekly payroll management reports. Reported and recorded all claims to insurance company and maintained OSHA log. Tracked weekly safety meetings and annual training courses. Coordinated all pre-employment, random and post-accident drug screens. Worked closely with President, Vice-President, Controller and Regional Managers on employee affairs and job cost inquiries. Handled all unemployment claims, ran motor vehicle reports and maintained drivers list.

Allstate Insurance Company 1986 to 1990

Jackson, Mississippi

Insurance Processing Specialist/Customer Service Representative

Data processing of new business applications and support to agents and customers in the state of Louisiana (Southeastern Regional Market). Supported agents and customers on property and casualty new business applications and existing accounts. Quickly and efficiently solved customer challenges. Maintained quality control/satisfaction records. Sought new way to improve customer services. Often responsible for training newly hired managers.

References Available Upon Request



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