Customer Service

Michelle Flack

*** ******* *** **** ******* Delaware 19804 302-***-**** ********@*****.***

Objective- To obtain a job

Education

•Delaware Technical Community College, Stanton, De Associates Degree Program - Early Childhood Education; Expected Graduation Date: unsure

* Classes completed Relevant to work knowledge:

-Childhood nutrition/safety*

-Contemporary issues in Early Childhood *

-Math for teachers 1*

-Child development *

-Infant and toddler lab*

- Have Obtained CPR and First aid Certification

•Harry S. Truman High School, Levittown, PA September 2005 - May 2009 Professional Experience

● Chickie and Petes, Bensalem, PA April 2011-April 2012: Server & Hostess

-Studied restaurant industry standards to learn and adopt best practices on the job. Promoted to Server after demonstrating value to both management and customers.

● Sunrise Diner, Croydon, PAJune 2012-August 2013: Server

- Performed daily operations efficiently and effectively to ensure all customers were satisfied.

● Golden Dawn, Levittown, PA October 2013-August 2014: Server

- Greeted and served customers in a punctual and professional manner.

- Multitasked through careful organization, prioritization, and preparation.

● Red Lobster, Langhorne, PAFebruary 2015-November 2017: Server

- Exceeded customer and management expectations by promptly executing food orders and demonstrating sound customer service practices.

-Trained and supervised new employees on daily restaurant procedures.

-Maintained, cleaned, and organized the work station.

● Children of America, Wilmington, De January 2021- July 2022: Lead Preschool Teacher

-Responsible for making Weekly Curriculums

-In charge of teaching 10 children

-Created each children’s quarterly assessments

-Talk to parents’ for each quarterly assessment for children conferences

-Responsible for creating daily teaching task for weekly lessons

- Served and help feed children breakfast, lunch, and snack

-In charge of setting up cots and helping children to set up their bed with their blankets for nap time

● Amazon, Wilmington,De November 2022- May 2023: Driver

-Responsible for delivering 200-300 packages a day

-Lifted packages up to 50 lbs

-Respected the driving guidelines and laws

-Packed my van in a organized fashion to keep my workload to run smoothly and effectively throughout the day

-Treated each package with care and respect

-Made sure each customers’ comments on where to out package was completed

-Always talked to customers with kindness with a smile, if I had contact with them Volunteer Experience

Richey Elementary, Newport, DE

Contributed to school-related events as a volunteer chaperone which included supervising children, demonstrating activities, and ensuring that all students remained well behaved.

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