Asset Protection Loss Prevention

William Heard

**** ********** **** • Virginia Beach, VA 23453 • Phone: 757-***-**** • ********@***.***

Professional Summary

Asset Protection Manager with excellent communication skills and more than twenty years’ experience

in retail security and Retail management. Experienced in security risk and compliance issues.

Committed to training and coaching in-store staff in the latest lost prevention techniques. Surveillance

expert highly skilled in responding to emergency situations and providing crisis intervention.

Highlights

• Retail theft investigations • Security measures

• Training and development • Interviews and interrogations

• Loss Preventions strategies • Motivational leader

• Monitor and implement cost controls • Outstanding interpersonal skills

Experience

Director of Asset Protection

2020-present Allstar Sports

(Richmond/Northern VA area/ Maryland)

• Design and develop security policies, procedures, and emergency response plans for the

organization.

• Investigate breaches of security, crises, or site incidences as needed and recommend action.

• Coordinate and implement a comprehensive brand wide protection model that secures and

protects the company.

• Assist Store Management in developing and implementing loss prevention strategies for

company stores designed to reduce shrink, fraud, cash, and other financial losses.

• Conduct monthly audits in the retail stores, including the safe; spot cash audits.

• Directs or conducts professional loss prevention investigations and interviews.

• In coordination with Safety, evaluates workers’ compensation and general liability claim data to

address training and awareness needs for stores.

• Manage all internal and external investigation programs targeting reduction of theft and fraud in

front-end and back-end transactions.

• Manage and maintain the physical security controls and systems for all locations. Systems

include burglar and fire alarms, electronic surveillance, and emergency systems.

• Monitor cameras and pull film for Security and investigative purposes.

• Inventory Control Specialist, which includes learning the inventory; conducting monthly

inventories in all store locations, with assistance from the Regional Planners and District

Managers; teach managers how to properly conduct an inventory; and conduct spot inventories,

as needed.

• Communicate and interface with Department leaders, District and Store Management, Human

Resources, Accounting, Legal and Safety, as well as law enforcement if/when necessary, on all

Loss Prevention and Shortage control matters, including investigations and court appearances.

Asset Protection District Manager

2017-2019 Walgreens

2011 - 2017 Rite Aid Corporation

(Richmond/Newport News, VA area)

(Hampton, Williamsburg, Richmond area)

• To protect company assets and maintain or improve company’s profitability by developing and

implementing security and safety programs for employees and customers.

• Investigated reported cases via case management programs, including policy violations, theft,

fraud, diversions, privacy, HIPPA, violence, etc., as well as other loads.

• Coordinate and communicate with management and governmental agencies to act

appropriately and legally.

• Develop policies and train staff in Loss prevention, reduce shrinkage, and use tagging and/or

export mechanism.

• Performed Shrink Visit Guide Audits and conducted Pharmacy and /store Inventories (64) Retail

Locations and developed action plans with the store manager and district Management team to

ensure that stores are executing company policies and programs.

• Hired, trained, and directed Asset Protection agents for districts and coordinated the review of

outside agencies as applicable. Managed Asset Protection Agents and Guard Agencies

productivity return of investment, and payroll expenses.

• Assisted business partners in the planning, development and execution of the district’s business

plans and profit/loss results.

• Conducted profit enhancement meetings to review shrink results, Product Protection,

Replenishment & Backroom disciplines, Back door Seal, Quantity Control, G.E.T., ag Check

program, Guardianship, Vendor Control programs and new initiatives.

• Identified and communicated shrink, risk, compliance, food safety, threats, and other business related issues to business partners and worked together to develop actions to address issues

through active managerial controls.

Compliance Specialist Auditor

2009 – 2011 Rite Aid Corporation

• Responsible for implementing proper compliance policies and procedures for all stores in my

districts

• Assist in the development of strategic risk assessment, compliances plans, and budgeting.

• Assure that the program meets or exceeds federal, state, and/or industry standards.

• Manages and prioritized assigned projects to deadlines.

• Conducts auditing and monitoring activities on policies and procedures to ensure that

noncompliance issues are addressed.

• Prepare written and oral reports for presentations to each district. Maintain accurate

compliance program data base.

Revco/Rite-Aid- Norfolk, Chesapeake, Portsmouth, Virginia Beach - General Manager

1992-2009

• The job duties that I performed while managing the operations of an individual store in particular

markets in an efficient manner while maximizing sales, margin and profitability.

• Enforce company policies and procedures while ensuring directives and all daily activities were

delivered against the expected operating standards, merchandising programming and budgeted

financial targets.

• At each store I promoted and drove customer service. Successful performance of my job required

the performance of managerial tasks with independent judgement and discretion. I was also

required to perform all tasks in a safe manner consistent with corporate policies and applicable

laws.

Education

Gannon University

Business Administration and Management 1976-1980

Wicklander-Zulawski Advanced Interview & Interrogation Certification, 06/2015

Wicklander-Zulawski Interview & Interrogation Certification, 02/2013

Conducting Employee Theft Phone Interviews (LPS Group) 06/2013

Food Safety Manager Certification (NRFSP) 03/2014

Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Exceptional oral and written communication skills

• Excellent in conduction and resolving legal and ethical investigations

• Excellent in conducting and resolving legal and ethical Investigations; WZ Interview Methods

Contact this candidate