PRESTON AK LONG

**B Huaalani Drive 808-***-**** Prestonaklong @gmail.com

SUMMARY

As a motivated professional with over eight years’ experience in Customer Service, Information Technology, and is a recent higher education graduate, I provide expertise in Information Technology Support. With excellent communication and interpersonal skills, I collaborate effectively and build relationships with teams and clients. I am ready to apply my knowledge, learn from experienced professionals, and contribute to the overall success of your reputable company.

SKILLS & ABILITIES

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Strong working knowledge of software, hardware, networking, operating systems, and security applications.

Outstanding communication, verbal and written skills

Excellent customer service

Superior analytical and problem-solving abilities, with a track record of improving operations.

Proficient in various computer systems, languages, tools, and testing methodologies

EXPERIENCE

IT SUPPORT SPECIALIST JUNE 2023 - CURRENT

PESANKA CONSULTING

Assisting clients through diagnosing and repairing issues related to Workstations.

Installation and onboarding new employees with usernames, passwords, and software.

Maintain and track projects and additional billable hours.

Provided services on-site or remotely through ConnectWise Manage services.

Worked independently, with minimal supervision at various locations.

Managing a varying volume of tickets through the Manage software.

Reduced Cybersecurity risks for clients using best practices and Kaseya’s compliance software.

IT SUPPORT SPECIALIST – SEPTEMBER 2022 – JUNE 2023

LAU OLA, LLC

In-depth understanding of computers, networking, servers, and database systems

Proficient in hardware and software troubleshooting, maintenance, and installation

Experience with various IT systems such as Dutchie/Leaf Logix, G-suite and Google Workspace, Sophos Endpoint Protection, and access control administration for company security systems

Strong project management capabilities

Proficient in Microsoft and Google applications (Excel, Word, PowerPoint, Docs, Sheets)

Ability to work independently, with minimal supervision.

Experience in onboarding new software platforms and providing training and support.

Data exporting, reporting, cleansing, and analysis skills

IT SUPPORT TECHNICIAN – JULY 2020 – SEPTEMBER 2022

ABUNDANT LIFE NATURAL FOODS

Maintaining and troubleshooting equipment issues, CATAPULT point-of-sale systems, and networking.

Assist in Administrative tasks assigned by General Manager or Owner.

Update security certificates and maintain PCI compliance.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Update and maintain security certifications for PCI compliance.

Patched software and installed new versions to eliminate security problems including data protection

Provided basic end-user troubleshooting and desktop support.

STUDENT HELP DESK TECHNICIAN – SEPTEMBER 2015 – SEPTEMBER 2020

UNIVERSITY OF HAWAII AT HILO

Provided support to students, faculty, and staff campus-wide.

Executed technical troubleshooting within an academic and administrative environment, including system crashes, slow-downs, and data recoveries.

Established and maintained student labs throughout the campus.

Responded to and tracked priority issues, responsible for the timely documentation, resolution, and closure of trouble tickets.

EDUCATION

BA – University of Hawaii at Hilo/ Double Bachelor in East Asian and World History 2020

MA – Arizona State University/Global History 2023

AFFILIATIONS

Hilo Lions Club - 2 Year Member - 2021 to Present

Saint Joseph Church - Lectre 2023 to Present

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