Customer Service Entry Level

VALERIE DAVIS

***** **** **. ******* ** ***** · Phone: 313-***-****

***********@*****.***

Seeking an entry-level position in an environment of growth and excellence, while earning a job which provides me with satisfaction and self-development to achieve my goals.

EXPERIENCE

OCTOBER 2021 – DECEMBER 2022

FRONT DESK AGENT, BAYMOUNT INN

GREETING GUEST CHECKING IN AND CHECKING OUT. ANSWERING INCOMING AND OUTGOING CALLS. RESOLVING ANY GUEST ISSUES. JANUARY 2005 – APRIL 2011

RECEPTIONIST, JACKSON HEWITT TAX SERVICE

Provide clients with tax filings updates and information on tax returns. Prepared files, making copies and answering incoming and outgoing calls. JULY 2002 – NOVEMBER 2004

INBOUND CALL CENTER REPRESENTATIVE, AAA OF MICHIGAN Answering up to 75 calls per shift for potential roadside service. Set up the roadside service calls and followed through until the service was completed. SKILLS

• Customer Service

• Active Listening

• Creativity

• Critical Thinking & Problem Solving

• Communication Skills

• Attention To Detail

• Leadership Experience

• People Skills

REQUEST AVAILABLE UPON REQUEST

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