Customer Service Document Control

BRIANDA CALVO

Round Rock, TX ***** 915-***-**** **********@*****.***

Highly experienced bilingual supervisor with many years of experience working in an office environment. Demonstrated success in providing support including document control, and production scheduling. Seeking a company that recognizes hard work and dedication. An organization where my skills and experience can be utilized to help propose growth. Have the opportunity to contribute to a team or company and also be able to earn and acquire new knowledge and skills.

Document Control

Process Automaton

MS Office - Word, Excel, PowerPoint, Access

Adobe - Acrobat

Flexible schedule open to working weekends,

holidays, and extended hours

Great time management skills able to meet

deadlines

Bilingual, read and write in Spanish

Strong communication skills by phone or Email

Problem-solving

Data management

Document Control (QA/QC), 03/2022 - 05/2023

Samsung Engineering & ConstrucFon America Inc

Maintained, Updated, and distribute multiple tracking logs for clients and projects to view Process, Log, and distribute site documentation including, Material Submissions, Work Inspection requests, Material inspection requests, test reports, and Fabrication package Submittals Receive, log, and distribute client consultant and engineering review comments for site documentation Assist with correspondence to client/consultant

Train site members in the use of AWS, Project Sight (Trimble), Material Submittal Process, and new members of our team with all Samsung Programs

Translated for my team when they needed to communicate with worked on-site in Spanish Facilitated quality training for incoming employees for the Taylor Texas project in Spanish. Received and reviewed the Invoice for the 3rd Party companies that were hired for Taylor Project. Review and create all calibration stickers for all the equipment on the Job Site. Created all different types of inspection stickers for the site, depending on what type of inspections was being conducted.

Results: Created the process for Material Submissions and Inspection procedures for Project Sight for the PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Taylor Project.

Dispatch Supervisor, 08/2018 - 08/2022

United Parcel Service, UPS

Ensured daily production goals are met by creating efficient route plans Responsible for creating daily, weekly, and monthly reports for management on production statistics. First point of contact on any transportation scheduling issues Coordinated routes that successfully complied with state and federal laws governing safety issues Assist in all areas of administrative and warehouse work when needed, to guarantee a successful execution of the dispatched plan created

Result: Company consistently met schedules for new and updated product releases. OMS Supervisor, 08/2018 - 08/2022

United Parcel Service, UPS

Made sure all company and personal goals were achieved using leadership skills. Worked directly with customers and drivers to investigate any missing packages. Managed inbound and outbound calls and ensured efficient customer service was provided. Coordinated and managed all driver helpers for the 2019- 2020 UPS peak season, identifying any special needs for each driver or route.

Coordinated and instructed over 200 drivers on timely pickups and deliveries. Ensured all records were kept, monitored drivers for any errors or violations, and ensured the correct disciplinary action was provided.

Utilized the company's system to submit all driver's timesheets and ensured all driver's hours were correctly recorded.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Evaluated employee performance and coached and trained to improve weak areas. Maintained compliance with company policies, objectives, and communication goals. Result: Reduced process time of incoming supplier documents. Front Desk Receptionist, 04/2021 - 02/2022

Garza & Narvaez Immigration Law Firm

Manage appointment calendar for entire firm, a total of 4 lawyers and 6 paralegals As well as book a conference room or set up virtual appointments according to the appointments Responsible for preparing all documents necessary, according to the case, and entering into the personalized customer portfolios

Manage and distribute all incoming mail, emails, faxes, and packages Greet all clients and visitors with the best customer service Manage the front lobby, and ensure the area is clean and presentable Result: Reduced process time of project documents.

Result: Reduced process time of project documents. Merchant, 05/2017 - 11/2019

Costco

In charge of making sure all assigned departments were ready and up to standards for the store opening Assembled displays of products, steel racks, and product testers Assist customers with any question or concern, always providing exceptional customer service Cross-trained in many departments such as bakery, gas station, photo, Eye Department, and pharmacy. Sales representaFve/Account manager, 02/2013 - 04/2017 Smart Circle

Greeted over 100 customers who walked into the store, answered any questions, and helped them select the best cable plan for their needs

Traveled to out-of-the-state sales conferences to build and train on new techniques Train new staff on customer service skills as well as upselling skills Maintained records of sales and inventory

Created graphs to demonstrate accurate statistics

Result: Received Value Awareness Award for consistently meeting client sale expectations and project deadlines.

05/2008

North Atlantic Regional High School - Maine

Biology

Highlands Univ - Las Vegas

Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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