RODERICK WIGGINS JR

Boston, MA

978-***-**** adzuxo@r.postjobfree.com

https://www.linkedin.com/in/RodWiggins/

PROFESSIONAL SUMMARY

IT Professional and veteran with more than ten years of proven experience in customer service and operations support. Broad range of knowledge in systems administration, cyber operations, and network support. Possess extensive knowledge in records management and information security. Career supported by multiple certifications from CompTIA, EC Council, Microsoft, and others.

• Troubleshooting

• Project Management

• Data Analysis

• Access Management

• Training and Development

• Security Compliance

• Vulnerability Management

• Risk Management

• Microsoft Endpoint Manager

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built in) Various applications

Support Tools: Remote support (TeamViewer, LogMeIn), Antivirus (Webroot, Symantec, Malwarebytes), Active Directory, Azure Active Directory, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Security Center Hardware: iMac, MacBook pro, MacBook air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers PROFESSIONAL EXPERIENCE

RTriad Enterprises Greensboro, NC

Vice President of Cyber Security Operations, 2021 – 2023

• Led the strategic development and execution of the company's cyber operations initiatives, effectively establishing a robust and proactive cyber defense posture.

• Directed a team of cybersecurity professionals, providing guidance, mentorship, and fostering a culture of excellence, resulting in increased operational efficiency, and enhanced cyber resilience.

• Developed and implemented comprehensive cyber risk management frameworks, policies, and procedures, aligning them with industry standards and regulatory requirements, to effectively safeguard company assets and customer data.

• Collaborated with cross-functional teams, including executive leadership, IT, legal, and compliance, to drive alignment and ensure effective integration of cyber risk management into overall business strategies, enabling secure and NIST compliant business operations.

Cloud Security Engineer / Lead Azure Support, 2020 – 2021

• Installed and configured robust security systems to safeguard applications, networks, and devices, effectively mitigating potential threats and vulnerabilities.

• Performed in-depth threat analysis and applied risk mitigation techniques, leveraging Azure Active Directory

(AD) to enhance the overall security posture.

• Applied relevant policies, laws, and regulations in the management of Azure Cloud, ensuring compliance and adherence to industry best practices.

• Communicated with teams and clients, providing valuable insights on threat intelligence, and presenting options for vulnerability management to mitigate risks.

• Conducted thorough analysis of threats and security controls, identifying gaps in the current security posture, and leveraging tools such as Advanced Threat Protection (ATP), Azure Information Protection (AIP), Zero Trust, Data Governance, Microsoft security technologies and strategy, Azure Security Center, Azure Operations Management Service, Log Analytics, PKI, and Identity and Access Management.

• Implemented robust security measures, including Windows Advanced Threat Protection, to secure networks and enterprise cloud applications, protecting sensitive data and ensuring a secure operating environment.

• Provided comprehensive Mobile Device Management services, ensuring employees complied with company security protocols, thus mitigating risks associated with mobile devices and maintaining a secure infrastructure. Cyber Support Specialist, 2019 – 2020

• Conducted thorough analysis of system logs and network traffic to identify and respond to potential cyber threats, promptly mitigating risks and minimizing the impact on organizational operations.

• Provided comprehensive training to cohorts of apprentices on Microsoft Azure Active Directory (AD) environment, equipping them with essential skills for effective system administration and security management.

• Administered Microsoft Teams, ensuring seamless collaboration and communication among users, while creating and managing user accounts to support organizational onboarding and offboarding processes.

• Managed the life cycle of user accounts, overseeing account setup for new hires, maintaining account integrity during employment, and securely offboarding exiting employees. Oxford Global Resources Beverly, MA 5/2010 – 7/2017 IT Support Administrator

• Provided prompt technical assistance to users in person, over the phone, and through electronic channels, effectively resolving hardware and software issues to ensure uninterrupted operations.

• Diagnosed and resolved technical problems related to hardware and software, employing troubleshooting techniques and expertise to swiftly address issues and minimize downtime.

• Managed active directory and mailbox user objects, ensuring accurate and up-to-date records to streamline user management processes.

• Troubleshot networking and connectivity problems for both local and remote users, swiftly resolving issues to optimize network performance and ensure seamless user experience. CERTIFICATIONS AND EDUCATION

Cyber Warrior Pathway Intellectual Point July 2023 Associate of Applied Science in Computer Science N. Essex Community College 2008 Certifications Obtained

CompTIA Security+ • CompTIA Network+ • Certified Ethical Hacker (CEH) • CISSP (in pursuit) • API Penetration Testing • API Security • Cloud Computing Security • Microsoft Azure • Microsoft Data • Microsoft AI

• Microsoft Security, Compliance, and Identity Management

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