Chris J. Leathers

***** ****** ***** ** ******* Or 97103 adzutx@r.postjobfree.com 530-***-****

Versatile, compassionate, dedicated and reliable technical & customer support professional. I am a detail-oriented troubleshooter with a solid background in computer hardware and software issues – Both PC and Mac.

PROFESSIONAL COMPUTER EXPERIENCE

HOME BASE COMPUTER SERVICES Sacramento, CA

Bench/Mobile Technician

2005-2010

Troubleshooting and repair of client computers ranging from complete restoration to hardware upgrades, virus removal, software upgrades and networking issues with no supervision. Responsible for supplying clients with solutions for all their computing needs including advanced hardware repair, data disaster recovery and major software problems. I wore many hats with 15+ computers on the bench (3 four port KVM switches and 1 laptop only table) at this small, established computer shop.

EARTHLINK Roseville, CA 2003-2004

Technical Support Representative

Responsible for front line inbound calls, addressing customer concerns by solving e-mail, browsing and connectivity issues for cable, DSL and dial-up Internet connections. Supports Microsoft and Apple software.

APPLE COMPUTER Elk Grove, CA 2002

Technical Support Representative

Responsible for handling Tier 1 level technical support calls. Support involved all Apple Computer hardware and software including broadband and dial-up Internet connections.

EDUCATION

Networking Diploma - 2001 NORTHWESTERN TECHNICAL COLLEGE Sacramento, CA

4 Years

YUBA COLLEGE Woodland, CA & Marysville, CA

Microsoft MCP Certification - 2001 CompTIA A+ Certification - 2001

References available upon request