Resume

Customer Service Operations Manager

Location:

Colombo, Sri Lanka

Posted:

September 21, 2023

Contact this candidate

Resume:

Thiyagarajah Murali Vickneswaran

# ***/**/*, ******** ******,

Colombo 02.

Tel: 947*-*******

Personal Information

Date of Birth: 12th

October 1981

Gender : Male

Civil Status : Married

Nationality : Sri Lankan, Tamil

Religion : Hindu

Identity Number : 812861085 V

Educational Qualifications

School Attended : C/ Kanapathy Vidyalayam – Colombo 12 Passed G.C.E.(O/L) Examination in 1997, results as follow, Subjects Results

Tamil Language Credit Pass

Religion Credit Pass

Social Studies Credit Pass

Commerce & Accounts Credit Pass

English Simple Pass

Mathematics Simple Pass

Other Qualification : Diploma Computer Studied

: Diploma in English at Nalravi Institute – Wellawatta John Keells Group - Confidential

Working Experience

Worked as a Documentation Assistant at Mack International Freight (Pvt) Ltd.,

(As agent for Schenker) From August 2000 to 17

August 2007, for the period of 07 years

1. Freight Documentation (Sea) Follow up the Shipments 2. Space booking with Shipping Lines.

3. Freight rates negotiations.

4. Co-ordination with Shippers/Consignees

5. Send Pre-Alerts to the relevant Destinations.

Worked as a Customer Service Co-ordinator at Atlas Logistics Lanka (Pvt)Ltd., From 18

August 2007 to June 07

2012. For the period of 05 years

1. Freight Documentation (Sea) Follow up the Shipments 2. Space booking with Shipping Lines.

3. Freight & local transport rates negotiations.

4. Co-ordination with Shippers/Consignees

5. Handling wharf department.

6. Handling Customs Bond operations. (TIEP / Re-Bond and Ex-Bond) 7. Send Pre-Alerts to the relevant Destinations.

8. Prepare cusdec on EDI (Electronic Data Interchange) & Asycuda systems. Worked as an Operations Clerk at NDO Lanka (Pvt)Ltd., (John Keells Holding) From July 01

2012 to October 2013.

Responsibilities:

1. Freight Documentation (Sea) Follow up the Shipments. 2. Local transport rates negotiations.

3. Co-ordination with Shippers

4. Prepare cusdec on EDI (Electronic Data Interchange) & Asycuda systems. Worked as a Junior Operations Executive (SEA/AIR department) at DB Schenker LLC,Dubai,UAE From November 18

, 2013 to April 2017

Handling Documents/ Operations SEA/AIR Shipments.

1.Documents follow up from origin

2.Arranging D/O collection.

3.Customs Clearance – prepare transit cusdec (Dubai trade systems) 4.Shipments job file prepare with manifest and documents pouch. 5.AWB execution.

6.Send Pre-Alerts to the relevant Origin/Destinations 7.Updating cost sheet and booking invoices in systems for payment 8. Job opening in systems.

John Keells Group - Confidential

Worked as an Operations Executive (SEA department) at Mack International Freight (Pvt) Ltd.,

(John Keells Holding) From May 01st 2017 to February 2022. 1. Handling CFS operations (CHB operations) at John Keells Logistics, Tudella Ja-Ela 2. Handling Wharf Department

3. Handling Customs Bond operations. (TIEP / Re-Bond and Ex-Bond) 4. Handling Project Cargo – (BOI and Customs)

5. Co-ordination with Shippers/Consignees

6. Freight Documentation (Sea) Follow up the Shipments. 7. Space booking with Shipping Lines.

8. Freight & local transport rates negotiations.

Worked as an Operation Executive Sea (Export Division) at Califolink Logistics (Pvt)Ltd., (Ceyline Group) From March 01

2022 to February 2023

1.Co-ordinating with Shipper, BOI, Customs and other government related authorities to handle smooth cargo operations.

2. Monitoring export division team members and carryout day to day operations according to the procedures. 4.Handling transport for export cargo as per the rules and regulations. 5.Create monthly report according to the management requirements. Working as Customer Service Executive (Sea Import Division) at Scanwell Customs Brokers (Pvt)Ltd. From 15

February 2023 up to date.

Non-Referees

Mr. Senaka Kumara

Head of Operations Manager

Dart Global Logistics Pvt Ltd

No: 260, Ramanadhan Mawatha

Colombo 13. Sri Lanka.

Mobile 077-*******

Mr. Rasanjana Fernando

Manager-Operations

John Keells Logistics Pvt Ltd

Head of Operations Manager