Security Officer Customer Service
Resume:
Kyree McGill
Middletown, DE *****
************@*****.***
Unarmed Security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in monitoring surveillance, lifeguarding, sports coaching and conflict de-escalation techniques
Work Experience
Behavioral Health Worker
Community Council Learning Academy - Philadelphia, PA October 2021 to Present
1. The BHW provides direct service and case management to children and/or adolescents in Community Council Education Services programs.
2. ensures students are safe, healthy, and amidst a productive learning environment. 3. assists and supports in the planning, implementation and documentation of the educational day ensuring that all needs are met.
4. The BHW is responsible for facilitating daily social skills lessons aligned with our SEL (social-emotional learning curriculum).
5. The BHW teaches prevention strategies while assisting and managing all crisis situations. 6. The BHW is responsible for monitoring the behavior progress for students assigned to the classroom. Unarmed Security Officer
OPS SECURITY GROUP
July 2020 to Present
• Patrolled luxury apartments facility via car and foot every 15-20 mins to look for suspicious activities
• Collaborated with local law enforcement agencies to support criminal investigation
• Monitored multiple surveillance cameras to keep close eye on important areas of buildings and ground
• Provided friendly and professional assistance to employees, visitors, and customers
• Investigated disturbances and used proportional and strategic responses to handle different types of issues
FedEx Delivery Driver
FedEx Ground - Philadelphia, PA
January 2021 to October 2021
• Unloaded packages from incoming trucks
• organized packages for future delivery routes
• Delivered packages to desired routes
Loss Prevention Security Officer
U.S. SECUIRTY CARE INC
April 2020 to October 2020
• Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
• Monitored and supervised customer's activities in store to detect signs of attempted theft
• Crowd control
Head Lifeguard
CITY OF PHILADELPHIA
May 2013 to August 2020
• Updated logs detailing treatments provided and incident information to keep management informed of activities
• Monitored outdoor pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities
• Trained new lifeguard staff and held training sessions for existing team
• Monitored behaviors for safety violations and took steps to prevent further violations
• Administer CPR and AED if needed
Lifeguard
PROGRESSIVE POOL MANAGEMENT INC
May 2013 to August 2018
• Always maintained neat and clean pool area and cleaned water
• Maintained strong proficiency in CPR, First Aid, and AED rescue techniques to provide optimal support to individuals in distress
• Alerted patrons to immediate storm conditions by directing them to exit water immediately
• Managed meetings regarding guests concerns, suggestions, etc. Lifeguard
YMCA of Indiana County and West Philadelphia - Philadelphia, PA September 2016 to March 2018
• Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength
• Cleaned, vacuumed pool daily
• Consistently complied with pool regulations and polices while encouraging staff to adhere to guidelines
• Kept equipment in good working order with frequent inspections and minor repairs
• Optimized customer service by resolving issues quickly and with courteous demeanor Education
BACHELOR OF ARTS in Criminology
INDIANA UNIVERSITY OF PENNSYLVANIA
May 2020
Skills
• Microsoft Office
• Criminal Law understanding
• Premises surveillance
• First Aid certified
• Patrolling
• Lifeguard
• Pool Maintenance
• Swimming
Certifications and Licenses
First Aid Certification
First Aid Certification
CPR Certification
AED Certification
Lifeguard Training
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