Customer Service Associate

WATISHA MARTIN

PROFESSIONAL PROFILE

Customer service-oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality. Accustomed to handling sensitive and confidential information and data.

•Academic Honors Recognition / Honor Roll / Dean’s List.

•Work history includes cross-functional management, administrative, and customer service experience.

•Problem solving skills essential in reviewing and resolving billing issues.

•Attention to detail and organizational skills essential in generating revenue for the medical practice.

•Communicate with parties involved to address problems which cause delay in payment.

•Greenway EMR and Microsoft / MS Word – Type 55 WPM.

CORE QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

Medical Records Management for the Billing Specialist HIPAA Compliance

EDUCATION

Washington-Wilkes High School

Diploma-1996

Ultimate Medical Academy

Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist, 2019

PROFESSIONAL EXPERIENCE

Community Medical Associates- Washington, Ga

03/2023-present

Customer Service Respresentative

Answering phones to respond to all inquires made by patients, insurance

companies and other medical facilities

Responsible for providing effective customer service to patients, insurance

companies and other medical facilities.

Responding to patient's questions and needs by editing, canceling and

re-scheduling appointment according to clincic protocols

Soto ALG- Thomson, GA 06/2019-03/2023

Direct Care Associate

•Assist with adults with disabilities

•Provides support and supervision to adults with developmental disabilities.

•Day service program offers community access, prevocational training, and supported employment services to adults with disabilities using our direct care team who serve as group leaders

Cable and Other Things Too, Inc. – McCormick, SC 07/2013 – 01/2019

Warehouse Assistant Manager / Customer Service Associate

•Helped plan, direct and maintain an efficient warehouse operation.

•Assisted customers with any questions and quoted prices.

•Organized and managed incoming and outgoing equipment, and kept thorough documentation of inventory to ensure accuracy, completeness, and condition of items.

•Ensured compliance with company policies and procedures.

•Built relationships and stayed attentive to employees by motivating them to succeed and improve.

H&R Block – Washington, GA 01/2008 – 04/2013

Administrative Support / Customer Service Associate

•Referred incoming calls to respective parties, scheduled appointments, and documented customer service information for database.

•Performed various clerical duties, created letters and reports using word processing software, entered data, filed documents and records, and sold tax services.

•Processed tax data in preparation for tax professional.

VOLUNTEER EXPERIENCE

Pete Gartrell Community Center – Washington, GA 01/2019 – Present

Concession Stand / Customer Service Volunteer

•Manage cash register, process transactions, accept payments, and ensure accuracy of cash drawer.

•Take orders, serve food and beverages, and provide top-notch customer service.

Contact this candidate