Kenneth W. Dykes

**** ***** ***** **. **********, NC 27410

Home: 336-***-**** Email: adzurl@r.postjobfree.com

Tested leader with 3 decades of experience and depth of industry knowledge. At my best working across functions and with diverse backgrounds. I believe in developing talent and fostering an environment where peak results can be achieved. Looking for an opportunity here where I can share my experience and build the next leg of my career.

PROFESSIONAL EXPERIENCE:

09/2022- Present Culver’s (Kville Ventures) Kernersville, NC

Manager

Assisted with the recruiting and hiring of 115 employees and managers while construction was being completed.

Held orientation for 80 team members and planned all upcoming training for employees.

Interviewing, hiring, onboarding and schedule training continuing after successful store opening

Teammember and manager/supervisor development through crosstraining and shared experience

Safety and Risk management, inventory and variance review, scheduling, labor management and the promotion of a world class service culture with both internal and external customers/guests

09/2018- 07/202 Krispy Kreme (WKS Restaurants) Salt Lake City, UT

District Leader

Responsible for the leadership of 6 locations, 2 states, with 6 direct reports, 24 subordinate managers, and 200 employees driving sales, restaurant controllable expenses, and profitability.

Record sales in 2020 and 2021 for all locations – Total Sales for the District up 29.2% over budget (2021)

Achieved exceptional performance in food and labor controls – Food cost .69% below budget, and labor 1.3% below budget (2021)

Improved controllable profit 22 months in a row, 2021 restaurant controllable profit was up 4.1% over budget.

Added 7 new wholesale routes across 5 locations.

Implemented 1:1 sessions with the management team, planned quarterly bench sessions

08/2013 – 07/2018 Wendy’s (NPC) Greensboro, NC

General Manager

Responsible for exceeding budgeted sales and controllable related to P&L, labor, food costs, and expenses.

Hired, trained, developed, and mentored dozens of managers who have progressed within the company.

Ensured that all AMs understood P&Ls to help exceed team goals.

Held regular 1:1’s to help managers gain insights into themselves, their strengths, and opportunities for growth and to hone their skills in coaching and developing their team members.

01/2010 – 08/2013 Krispy Kreme (MMH Management) Charleston, SC

Market Manager

Impacted total sales by 31.3% in first 2 years and improved Net Margin by 35.5%

Reduced customer complaints by 48% to less than 1 per 10k Customers.

Increased annual traffic by nearly 24k from 2011 to 2012.

Improved guest check average by 3% from 2010 to 2011, and 3.25% in 2012

Consistently improved Health Department scores through training and self-audits

Expanded delivery routes to elevate sales by 36.8% over the previous year’s sales.

Led recruiting and training efforts to improve employee retention by 58%

Expanded store marketing through increased participation in the community, and charitable events.

Add Employment: 1983 – 2010 Krispy Kreme (Corporate) Winston-Salem, NC

(GM 1992 – 2010)

Education: Meade Senior High School Meade, MD

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