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Customer Service Quality Assurance

Location:
South Gate, CA
Posted:
September 21, 2023

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Resume:

Alfredo G. Martinez

***** ******** *** ***** ****, CA 90280

Email: adzurb@r.postjobfree.com

Cell 817-***-****

OBJECTIVE

To secure a challenging position, which utilizes acquired experiences and demonstrate strengths in the areas of management, maintenance, sales, daily operations, inventory control, and quality assurance. EDUCATION

Paramount High School Graduated-1993

Lindsey-Cooper Refrigeration Graduated 2009

AREAS OF

EXPERTISE

• Daily Organizational Management & Workflow Process

• Staff Development, Supervision, and Training

• Bilingual

• Systems/Software:, EXCEL, Microsoft Word/Outlook,

• Refrigeration, Air Conditioning & Heating Certification

• Customer Service

EXPERIENCE

Hark Reconditioning March 2021- April 2023

Lead shop supervisor- Auto detailing

Lead shop supervisor, duties, including insurance claims, estimates, invoicing and billing. Body and mechanical repairs. Coordinate the activities of mechanics and installers. daily office tasks including customer service, ordering parts, answering phones and leading shop of 12 employees including weekly scheduling, payroll and daily timesheets. KPS Global December 2014-January

2019

Supervisor – Door Shop, Accessories, Foam

Primarily responsible for effective machine production of quality insulated panels and doors: ensuring safety, following quality control guidelines and procedures, maintaining cost efficiency while maintaining quality and customer satisfaction. Supervised up to 30 operators in a daily activity and document daily reports to management, maintain records in system as required. Perform root cause analysis and engage in corrective action. Maintain a clean area for a safe environment. Perform industrial maintenance, operation and repair of the chill water cooling system, along with HVAC operations. Triumph Aero Structures October 2013-January

2014

Aircraft Assembler

Responsible for labeling frames, preparing shipments, assisting with clean-up, inspections before shipping, work on closeouts, riveting, reading blueprints, FOD control, close out, clean, assisting with crane operations, & assembling airplane parts. Kysor Panel Systems October 2006-September

2012 Maintenance / Lead Door Shop

Responsible for installation, troubleshooting, repair and maintenance production and warehouse equipment. Diagnose problems, replace or repair parts, test and make adjustments to ensure proper function of equipment. Perform regular preventive maintenance on equipment. Responsible for the maintenance of drill motors, electrical cords, hydraulic pumps, hydraulic cylinders. Use of “Lock Out Tag Out” Procedures. Forklift operator. Assist Safety Committee by ensuring that all staff is wearing proper PPE Long Beach Press Telegram June 2001-June

2006

Zone Manager

Plan, assign, and supervise daily activities of subordinated which includes, hiring, recommendations, performance evaluation, training and workplace problem resolution and compliance to departmental policies, procedure, and operating standards. Also identified and implemented methods to achieve greater efficiencies. Long Beach Press Telegram December 1997-May 2001

Zone Manager - Supervisor

Provide a communication link between management, other departments and staff. Plan, assign, and supervise daily activities of subordinated which includes, hiring, recommendations, performance evaluation, training and workplace problem resolution and compliance to departmental policies, procedure, and operating standards Responsible for supervising and providing support to a collection staff of 12+ that collected losses and potential charge-offs for two regions which consisted of eight counties. References:

Jason Bracher, Manager – KPS Global

817-***-****

Ricky Guerrero, Field Supervisor - KPS Global

972-***-****

Jarod Brite, Quality Director - KPS Global

817-***-****



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