April A Figueroa

Customer Service Representative

914-***-**** adzupg@r.postjobfree.com 340 Willow St Bridgeport, CT, 06610

Summary

Dedicated customer service professional with over 10 years of providing excellent customer service, while consistently exceeding quality expectations to ensure that key performance metrics are met.

Experience

Customer Service Representative, TTEC, Bristol, CT

Answer inbound calls with professionalism, process applications for enrollment and disenrollment from State Medicaid program as well as Qualified Health plans. Provide eligibility results, transfer calls to appropriate call queues, when necessary, follow call center scripting. Thoroughly document calls, escalate enrollment issues for review and resolution. Utilize multiple systems to input data and research accounts to provide accurate information. Cross trained and skilled for multiple call queues which require advanced technical knowledge.

09/01/2021- Present

Medical Assistant, Kamal Ramani, New York, NY

Welcomed patients and ascertained purpose of visit and collect co-payments. Verified insurance, answered inbound calls, retrieve voice mail messages and promptly return them. Scanned documents and intakes, fax prior authorizations and medical records. Triaged approximately 20-35 patients per day, performed about 20 phlebotomy sticks per week and ordered blood tests and obtained chief complaint. Administered an average of 10-20 EKGs and Spirometry per week. Restocked supplies and inventory as needed. Utilized Practice Fusion software

01/2018-07/2018

Cashier, Path Mark Supermarket, Bronx, NY

09/2013-01/2014

Responsible for taking money in forms of cash, EBT, debit/credit cards for exchange of food and services. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Established or identified prices of goods, services, and tabulate bills using cash registers, or optical price scanners. Answer customers' questions and get a manager if an answer doesn't solve the issue

Education

Associate, Medical Associations Monroe College, Bronx. NY

10/2020-08/2020

Medical Assistant New Age Training, New York, NY