Machine Learning Customer Service

SRI DODDA

*****.**********@*****.*** 417-***-**** linkedin.com/in/sri-d-747ab6155

SUMMARY

A 3+ years of experienced professional with an expertise in data-oriented work. Experienced in designing Power BI dashboards, maintained data integrity, and integrated reports, enhancing team efficiency. Valuable insights encompasses data flow management, quality checks, and ETL design, reflecting my proficiency in data analysis and visualization. Passionate about staying up to date with the latest technologies and best practices in the field and committed to delivering innovative solutions that meet business needs.

EXPERIENCE

Associate Developer, Center of International Services JAN 2022 - DEC 2022

•Worked on application involving Java using Spring framework.

•Developed code using IntelliJ IDE.

•Build the project using Maven and REST webservice.

•Used Git for version controlling.

•Participated in gathering requirements and designing the application.

•Streamlined team communication and work process by implementing unique strategies.

•Prepared Technical specifications to develop ETL mappings to load data into various tables confirming to the business rules.

•Knowledge and updated skills in data visualization, research, technical writing, and presenting data.

Data Associate, DXC Technologies May 2019 - Jun 2021

Involved in design of analytical dashboards using Power BI tool starting from requirements gathering, polished reports/dashboards in the production environment.

•Maintained data flow documentation and perform object mapping using BI tools and validation.

•Performed QA/QC checks (reviews/compare/validate) for data accuracies and validation.

•Maintained and performed process analysis and designing of BI reports as well as opening StoreFront tickets in UAT, DEV and PROD for claim's team.

•Experienced in using Python/R Studio/SQL/ ETL solutions to perform statistical analysis and to implement machine learning algorithms utilizing different packages.

•Worked with Django, Python, and HTML/CSS to create a web application for a team formation that allows admin to pair participants for group projects. Mentored various teams of engineers (new hires) to develop the best technical design and approach to complex problems.

•Demonstrated expertise in querying relational databases using SQL to extract data and carry out advanced data analysis, leading to increased effectiveness and accuracy in data analysis.

•Derived information for the team quality metrics daily using Tableau as a platform.

•Ability to work collaboratively with data scientists, engineers, and project managers to ensure data labeling aligns with project goals.

PROJECTS

E-Smart Gate Application:

Tech Stack: HTML, PHP, MySQL, JavaScript

Developed a secure web application using HTML, PHP, MySQL, JavaScript, CSS and protected from security issues such as session hijacking, cross-site request forgery, cross-site scripting, and SQL Injection attacks.

The functionality of the website is that users of the community can access this website for raising complaints, make payments related to maintenance and grant permissions to the visitors and keep records.

•Performed different types of attacks on this website and came up with solutions to prevent these attacks.

Amazon Fake Reviews Detection:

Tech Stack: PyCharm, Python, Scipy, Scikit-learn

Worked on Supervised Learning approach using different feature extraction techniques namely, Word2Vec to detect deceptive spam reviews from the amazon product reviews dataset.

Implemented classification algorithms Support Vector Machines (SVM) and Naïve-Bayes (NB) on testing and training data using Python.

•Achieved the probability of spam words Vs not-spam words concerning the set of unique words in the message.

MAVEN AI powered restaurant Chatbot using Google Dialogflow:

Tech Stack: NLP, PYTHON, Machine Learning

Used Dialogflow as a platform which can be used to automate customer service, product support.

Developed HTTP endpoints to connect Dialogflow to backend.

Built training data which consists of intent training phrases, entities which are efficiently used as machine learning data labels and train the interface with all the phrases/keywords.

EDUCATION

Masters In Computer Science And Data Science, Aug 2021 - Dec 2022

Missouri State University GPA: 3.4

Bachelor Of Technology In Computer Science, Jun 2016 - May 2020

Vardhaman College of Engineering GPA: 3.2

SKILLS & CERTIFICATIONS:

CERTIFICATIONS: AWS CERTIFIED SOLUTIONS ARCHITECT ASSOCIATE

Experienced Skills: C, Java, Python, MySQL, PostgreSQL, Tableau, Matplotlib, plotly, NLP, Flask, ReactJS, AWS Services, Spring.

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