Customer Service Representative
Resume:
Trishondra Ponder
Lumpkin, GA *****
****************@*****.***
Detailed oriented and driven professional with excellent accounting, management and people skill Authorized to work in the US for any employer
Work Experience
Assistant Rural Carrier (ARC)
United States Postal Service - Fort Mitchell, AL
August 2023 to Present
1. Sorts mail in delivery sequence for the assigned route to prepare for delivery. 2. Receives and signs for accountable mail using appropriate forms. 3. Loads mail in vehicle according to route.
4. Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts using scanner.
5. Returns mail collected, undeliverable mail, and submits monies and receipts to post office. Dentention Officer
CoreCivic - Lumpkin, GA
August 2022 to Present
Customer Service Representative
Anthem Blue Cross BlueShield - Midland, GA
September 2021 to September 2022
Codes and processes claims forms for payment ensuring all fills are completed. Assisting members with instructions, guidance and direction Of Policy and Online portal Assistant County Clerk
Stewart County Board of Commission - Lumpkin, GA
August 2020 to July 2021
• Compline general ledger entries on a routine schedule with accuracy.
• Preform clerical duties including answering multi- line phone, operating fax, copy and scanning of documents
• Assign Purchase orders payout purchase orders and generate procure tax .
• Issue building permits with proper documentation, collect payments, and issue business licenses within county
• Analyze current benefits, evaluating the coverage use and effectiveness, cost, and plan experience and competitive benefits.
• Maintains employees benefits, garnishments and update payroll records.
• Type correspondences, take minutes for meetings and work sessions.
• Make record receipts, and journal entries deposits, balance accounts in RDA software pay vendors and contractors
• Compute payroll for County EMS staff of 30 plus using county specific software RDA.
• Comply with budget lines and predicted circumstances Dispatcher
Phenix City Police Department - Phenix City, AL
April 2019 to March 2020
NCIC certified
• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Receive and respond to a variety of emergency and non-emergency services and complaints
• Dispatch and coordinate the responses of public safety agencies
• Identify appropriate number and type of equipment or apparatus to dispatch
• Enters and modifies information into local, state and national computer databases
• Monitor and respond to a variety of technical systems and alarms utilized by various customers Customer Auditor for H&M’s R Block contract
Concentrix - Columbus, GA
December 2018 to April 2019
• Manage large amounts of incoming calls on multi line system
• Review tax documents to guide clients to errors
• Helped client navigate H& R Block Tax Software and online tax program in compliance with tax and legal authorities
• Build sustainable relationships and trust with customer accounts through open and interactive communication transparency with confidentiality.
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies and taking the extra mile to resolve customer’s issues
Economic Support Specialist
Quitman County Division Family and Children Services - Georgetown, GA June 2015 to October 2018
Process applications and reviews accordingly to determine family eligibility for Food stamps and Medicaid coverage
Ga Department of Juvenile Justice
Aaron Cohn RYDC - Columbus, GA
August 2014 to June 2015
P.O.S.T certificate
Monitor youth
Takes counts of youth throughout the day
Reports inmate problems and concerns to supervisor Education
B.S. -IMCOMPLETE in Sociology with Minor in Accounting Columbus State University - Columbus, GA
January 2009 to June 2013
Quitman High School Lumpkin - Lumpkin, GA
2003 to 2007
Skills
• Customer Support
• Desktop Support
• Help Desk
• Customer Service
• Call Center
• Dispatch
• Microsoft Outlook Calendar
• Microsoft Word
• Computer Networking
• Databases
• Case Management
• Crisis Intervention
• Microsoft Windows
• Bookkeeping
• Journal Entries
• General Ledger Accounting
• Accounts Payable
• Typing
• QuickBooks
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
BLS Certification
CPA
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