Customer Service Representative
Resume:
ARCELYN CATUBAY
***************@*****.***
OBJECTIVES
To be a part of a company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills. PERSONAL DATA
Name:Arcelyn Candaliza Catubay
Address: Filisitas St.Looc,Mandaue City
Contact #: (096*-***-****
Birthdate: October 2, 1996
Status: Single
Height: 5’2
Gender: Female
Birthplace: Mandaue City
Religion: Roman Catholic
Weight: 55 k
Citizenship: Filipino
SKILLS
● Customer Oriented
● Strong Client Relations
● Computer Literate
● Quick Learner
● Active Listening Skills
● Customer Support
● Excellent Work Ethic
● Positive and Friendly
WORK HISTORY
Customer Service Representative / September 2022 – January 2023 The Results Company (Healthcare Account/Seasonal )
● Answer questions and inquiries,
● Troubleshoot problems
● Provide information and handle complaints regarding the organization's products or services
• Make sure to give the healthcare benefits of our clients Customer Service Representative / June 2021 – September 2022 Teleperformance Philippines
● Respond to incoming calls from the customers to take their orders,
● Answer questions and inquiries,
● Troubleshoot problems
● Provide information and handle complaints regarding the organization's products or services.
● Encode and update customer’s information into our new system Associate Customer Service / October 2019-January 2020 Tech Mahindra – Call Center
● Respond to incoming calls from the customers to take their orders,
● Answer questions and inquiries,
● Troubleshoot problems
● Provide information and handle complaints regarding the organization's products or services.
Sales Associate / December 2015-October 2017
BLI-Branded Lifestyle Inc. –Reliable Workforce and Gen. Services
● Trained and served as a peer coach for new sales associates
● Developed positive customer relationship through friendly greetings and excellent service
● Greeted customers and ascertained customer needs Sales Clerk / March 2015-August 2015
SM City Cebu-Department Store
● Placed new merchandise on shelves and racks
● Answered customer questions about products and services Cashier/Customer Service/October 2014-Febuary 2015 Jollibee Foods Corp.-Parkmall
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
● Responded to all customer inquiries thoroughly and professionally EDUCATION
University of Cebu Lapu-Lapu and Mandaue
Bachelor of Science Hotel and Restaurant Management 1st year - 1st semester (2014)
Hipolito Boquecosa Memorial National High
School Dumanjug, Central Visayas
High School Graduate -2014
Mandaue City Central School
Mandaue City
Elementary
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