Quality Control Manager
Resume:
PROFESSIONAL SUMMARY
Adaptable Quality Manager with a 23-year background in
implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. WORK HISTORY
Quality Manager, 01/2016 - Current
Harris Steel Company, Cicero, IL
President, 03/2013 - 12/2015
Self Employed Services, Schererville, IN
Quality Manufacturing Consultant
Quality Manager, 09/2007 - 03/2012
Sunoco Inc. (Suncoke Energy), East Chicago, IN
Crown Point, IN 46307
********.******@****.***
SKILLS
DRAGOMIR IVETIC
Managed and archived quality documentation and participated in internal and external quality audits.
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Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
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Evaluated quality problems and performed assessments to identify and resolve issues.
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Updated quality control standards, methods, and procedures to meet compliance requirements.
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Increased customer satisfaction through adherence to quality standards and customer requirements.
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Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
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Calibrated instruments and scales in production area and quality lab.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long- term business objectives, providing company with strong and sustainable organizational leadership.
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Managed and archived quality documentation and participated in internal and external quality audits.
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• Statistical Analysis
• Stream lining Operations
• ASQ Senior Member
• Sampling Techniques
• Strong Analytical Ability
• Proficient in Microsoft office
• Safety Orientated
• Operations Management
• RCA analysis expert
• Excel in out of box solutions
Quality Systems Manager, 01/2007 - 09/2007
LB Steel Co., Harvey, IL
Quality Operating Systems Coordinator, 01/2000 - 01/2007 Ford Motor Company, Chicago Heights, IL
EDUCATION
No Degree, Coke Making/Blast Furnace Operations, 04/2009 McMaster University - Ontario, Canada
No Degree, Six Sigma Black Belt, 05/2008
Villanova University - Villanova, PA
Bachelor of Science, Biology, 06/1991
Valparaiso University - Valparaiso, IN
Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
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Evaluated quality problems and performed assessments to identify and resolve issues.
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Updated quality control standards, methods, and procedures to meet compliance requirements.
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• Primary liaison between company and customer
• Championed best practices throughout entire corporation
• Responsible for 150K month budget
• Performance management
• Responsible for all levels of quality control.
• Developed quality operating system from ground up.
• Supervised the assembly of over 2000 products.
• Managed 6 quality supervisors.
• Coordinated all machine calibrations.
• Performance Management.
• Responsible for quality auditing and process monitoring.
• Developed and audited process control plans
Traveled extensively to customer locations addressing quality concerns.
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• Customer quality representative
• ISO 9001 lead auditor
• Six Sigma Green Belt certification
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