PROFESSIONAL SUMMARY

Adaptable Quality Manager with a 23-year background in

implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. WORK HISTORY

Quality Manager, 01/2016 - Current

Harris Steel Company, Cicero, IL

President, 03/2013 - 12/2015

Self Employed Services, Schererville, IN

Quality Manufacturing Consultant

Quality Manager, 09/2007 - 03/2012

Sunoco Inc. (Suncoke Energy), East Chicago, IN

Crown Point, IN 46307

219-***-****

adzume@r.postjobfree.com

SKILLS

DRAGOMIR IVETIC

Managed and archived quality documentation and participated in internal and external quality audits.

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Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

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Evaluated quality problems and performed assessments to identify and resolve issues.

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Updated quality control standards, methods, and procedures to meet compliance requirements.

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Increased customer satisfaction through adherence to quality standards and customer requirements.

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Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

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Calibrated instruments and scales in production area and quality lab.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Evaluated employee performance and conveyed constructive feedback to improve skills.

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Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long- term business objectives, providing company with strong and sustainable organizational leadership.

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Managed and archived quality documentation and participated in internal and external quality audits.

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• Statistical Analysis

• Stream lining Operations

• ASQ Senior Member

• Sampling Techniques

• Strong Analytical Ability

• Proficient in Microsoft office

• Safety Orientated

• Operations Management

• RCA analysis expert

• Excel in out of box solutions

Quality Systems Manager, 01/2007 - 09/2007

LB Steel Co., Harvey, IL

Quality Operating Systems Coordinator, 01/2000 - 01/2007 Ford Motor Company, Chicago Heights, IL

EDUCATION

No Degree, Coke Making/Blast Furnace Operations, 04/2009 McMaster University - Ontario, Canada

No Degree, Six Sigma Black Belt, 05/2008

Villanova University - Villanova, PA

Bachelor of Science, Biology, 06/1991

Valparaiso University - Valparaiso, IN

Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

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Evaluated quality problems and performed assessments to identify and resolve issues.

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Updated quality control standards, methods, and procedures to meet compliance requirements.

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• Primary liaison between company and customer

• Championed best practices throughout entire corporation

• Responsible for 150K month budget

• Performance management

• Responsible for all levels of quality control.

• Developed quality operating system from ground up.

• Supervised the assembly of over 2000 products.

• Managed 6 quality supervisors.

• Coordinated all machine calibrations.

• Performance Management.

• Responsible for quality auditing and process monitoring.

• Developed and audited process control plans

Traveled extensively to customer locations addressing quality concerns.

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• Customer quality representative

• ISO 9001 lead auditor

• Six Sigma Green Belt certification

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