Continuous Improvement Kitchen Team

Hitesh Hooda

Mobile No. : 829-***-****

Email : **************@*****.***

Seeking assignments in F&B operations with a reputed Organization.

Professional Experience:-

Working in MSC cruises and completed one contract from Oct 2022 to May 2023 in MSC World Europa as Buffet Attendant (Pre Opening Member).

Worked with The Phoenix Bar & Restaurant as a F&B Executive from Oct. 2018 to Aug 2020.

oMaking Sure that the guests are happy with our services and take suggestions for improvement.

oEnsures that there will be proper coordination between Kitchen and restaurant for providing best services to the guests.

Worked with Chaayos (Sunshine Tea House), as a Cafe Manager from Feb 2017 to Aug 2018.

oStaff and Management scheduling.

oPrepare exceptional reports on weekly basis depending upon the targets & actual of the month.

oPlanned and daily maintenance of the cafe.

oAnalyze & Evaluate performance reviews of staff monthly and yearly basis.

oHandling customer satisfaction opportunities and customer feedback.

oMaintaining Health & Safety inside the cafe.

oCommunicates effectively & honestly with the team and update on the status of the results on timely basis.

Worked with The DoubleTree by Hilton,Gurugram as a F& B Associate and promoted to F&B Executive ( Jan 2012 to Jan 2017)

oFocus on guest satisfaction & continuous improvement.

oEnsure that every point of time guest should be happy and try to make good relation with them for guest sustainability.

oExecuting plans for department sales such as various promotions, food festivals and

discount schemes.

oPlanning and coordinating for the menu with the kitchen Team.

oEnsure consistent brand service standards and delivered to guests.

oResponding guests feedbacks.

oLiaises with the coordinator for maintenance problems and cleaning.

Training Undertaken

Hotel : Leela Palace Kempinski, Bangaluru.

Property Details : Five Star Deluxe Property with 357 rooms situated in Kodihalli.

Duration : Five Months 21 days

Academia

2006 – 2009 : 3 Years degree (BHM) in Hospitality Management from Indo

American Institute of Hotel Management.

2004 - 2005 : Senior Secondary from Kendriya Vidyalaya (CBSE)

Visakhapatnam, Andhrapradesh.

2002 - 2003 : Higher Secondary from Kendriya Vidyalaya (CBSE)

Visakhapatnam, Andhrapradesh.

Key skills

Adaptable

Initiative

Decision making ability

Punctual

Honest.

Personal Details

Father’s Name : Lt. Prem Singh Hooda

Date of Birth : 22nd Feb 1988

Marital Status : Married.

Nationality : Indian

All the above mentioned information are true to the best of my knowledge and belief.

Date :

Place: Rohtak (Haryana)

(Hitesh Hooda)

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