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Data Analyst Customer Service

Location:
Lagos, Nigeria
Posted:
September 21, 2023

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Resume:

ISIBOR EMMANUEL CHUKWUDI

DATA ANALYST

Phone:(***) 706-***-****, Office: (234) 906-***-****

Email: adzued@r.postjobfree.com

Address: **, ********* ****** ****** *** Command Road Ipaja, Alimosho Lagos, Nigeria. PERSONAL STATEMENT

Emmanuel is a Data Analyst skilled in recording, interpreting and analyzing data in a fast-paced environment. With proven knowledge in expanding existing data collection and data delivery platforms. I am a professional in business management with increasing levels of responsibility in operations, purchasing, marketing and customer service.

SKILLS

Reporting and Data Analysis, Process Improvement, Requirements Gathering, Project Management, Data Cubes, Excel, SharePoint, Software Documentation, And User Acceptance Testing. EDUCATION

Bachelor of science in accounting – 2018 (University of Lagos, Akoka) Senior school certificate examination - 2005 (Libra College, Edo state) First school leaving certificate -1999 (Army Command Primary School, Edo State) WORK EXPERIENCE

ANALYST SUSTAINABILITY AND CORPORATE COMMUNICATION IHS TOWERS NIGERIA

NOVEMBER 2022 – CURRENT

Sustainability Reporting.

Project management.

Stakeholder management and Engagement

Data Analysis

Corporate Communication

Continuous Improvement

ANALYST FLEET OPERATIONS

IHS TOWERS NIGERIA

JANUARY 2022 – NOVEMBER 2022

Successfully maintained clean, valid driver's record and access to reliable transportation.

Improved operations through consistent hard work and dedication.

Handled a lot of calls per day to address customer inquiries and users concerns.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Proved successful working within tight deadlines and fast-paced atmosphere.

Used coordination and planning skills to achieve results according to schedule.

Increased customer satisfaction by resolving issues. CONTROL CENTRE ANALYST

IHS TOWERS NIGERIA

FEBRUARY 2020 – 2021

Developed dashboards for internal executives, that measured and reported on key performance indicators.

Utilized excel functionality to gather, compile and analyze data from pivot tables and created

graphs/charts. Provided analysis on any claims data discrepancies in reports or dashboards.

Key team member responsible for requirements gathering, design, testing, validation, and

approval of sole analyst charged with leading the corporate efforts to achieve no infractions.

Developed an advanced excel spreadsheet for caseworkers to capture data from consumers.

Created charts and graphs Microsoft ft excel for reporting findings, performed all the analysis

required to submit the study to a Fleet journal. These findings and reports are used by HSE in

engaging the executive sponsor of the project.

Responsible for downloading data through carrier

portals on a daily, weekly and monthly basis for management use

Responsible for the analysis, data validation, and submission of Infractions report. MEDIA PRACTICE

JUPOSAN PROJECT HARMONY LTD

JULY 2012 – 2014

Audio visual productions with specialization in photography and lighting.

Electronic news gathering for Vision FM, Abuja.

Technical field work assistant in the setting up of radio Jigawa broadcast station

(2012)

FLEET TECHNICIAN (Field Operations)

IHS TOWERS NIGERIA

FEBRUARY 2017-2020

Corporate driver for the Roll-out regional manager(4years)

Adept Driver with more than ten (10) years of experience.

Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by 66%

Upheld high standard of professionalism and discretion when working with high-value client.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

Cleaned and maintained vehicle and assessed vehicle for damage after each day’s work. REFEREES

These can and will be provided on request.



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