JEAN CLERMOND

POMPILUS

Personal details

jeanclernondpompilus@

gmail.com

503-***-****

**** ********* ***

***** *******

Skills

Attention to Detail.

Active Listening Skills.

Improving Customer

Experience. Building

Customer Loyalty.

Positive Attitude.

Bilingual Customer

Support. Time

Management.

Interpersonal Skills.

Technical skills,

Multitasking skills

Critical thinking skills

Technical skills Clear

communication skills

Effective listening

Foreign Languages

skills Digital skills

Interpretation and

Translation Services

Problem Resolution

Languages

ENGLISH, SPANISH,

FRENCH, CREOLE,

PORTUGUESE

Education

High School Diploma May 2000

SAINT LILLIE B. HIGH SCHOOL, Orlando

• Completed professiona l development in • Honoree of • Awarded

• Honor Roll • Dean's List • Scholarship Recipien

Employment

CUSTOMER SERVICE RESPRESENTATIVE Dec 2005 - Sep 2009 ACC ( AMERICA CALL CENTER), Jacksonville

Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Assisted customers with Spanish-language inquiries in a timely and professional manner.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Provided language translation services for customer service inquiries.

Communicated with management when customer issues

escalated and worked to find resolutions.

Customer service representative Oct 2009 - Jan 2014 ERC, 8014 Bayberry Road, Jacksonville

Resolved associate, tool and service delivery issues revealed by statistical reports.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Recommended, selected and helped locate and obtain out- of-stock product based on customer requests.

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Created and maintained detailed database to develop promotional sales.

Customer service representative Feb 2014 - Feb 2019 Stat Phone Response, 500 NE Spanish River Blvd

Stat Phone Response (SPR) is a service company that provides clients with the greatest outcome in communicating with their end customers. We provide B2B, B2C, and back office services to business in Haiti, Canada, USA, and Worldwide in French, Creole, Spanish, German, and English. Headquartered in Boca Raton, Florida, SPR; operates one of the best call center here. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Answered phone promptly and directed incoming calls to correct offices.

Hobbies

community involvement,

writing, blogging, learning

languages, photography,

traveling, doing sports,

reading, and art

Qualities

thinking skills to solve

problems and make

informed decisions. ...

Creativity. ... Leadership. ...

Teamwork. ... Time

management. ...

Organization. ... Attention to

detail. ... Adaptability.

Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Customer service person Feb 2019 - Aug 2023

America's Answering Service, 18350 NW 2nd Avenue, Suite 500A, Miami

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Created and maintained detailed database to develop promotional sales.

Reached out to customers after completed sales to suggest additional service or product purchases.

Resolved associate, tool and service delivery issues revealed by statistical reports.

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces

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