Customer Service High School

Annette Hernandez

**** * ****** ***, ******, CA *2376

Phone: 909-***-****

Email: *******************@*****.***

Objective:

Aspiring banking professional eager to launch a dynamic career in the financial industry. Seeking an entry-level position in banking where I can apply my strong analytical skills, dedication to accuracy, and passion for client service to contribute to the success of JPMorgan Chase. Committed to ongoing learning and growth to become a valuable asset in the banking sector.

Education:

Rialto High School, Rialto, CA, 92376

- High School Diploma (2018)

Work Experience:

Walmart, Retail

Customer Service Associate (04/2019- 06/2023)

- Provide exceptional customer service, assisting customers with inquiries and resolving issues promptly.

- Maintain a high level of product knowledge to effectively answer customer questions and provide recommendations.

- Organize and stock freight, ensuring products are properly displayed and easily accessible for customers.

- Operate cash register efficiently and accurately during checkout processes, handling cash transactions and processing payments.

- Collaborate with team members to ensure a clean and organized store environment.

Pre-planning Advisor(06/2023- current)

- Consulted with clients to understand their burial and memorial preferences, budget, and wishes.

- Assisted clients in selecting appropriate burial plots or niches within the cemetery.

- Presented a range of service options, including tombstones and markers, tailored to client preferences.

- Managed legal and administrative tasks, including paperwork and permits, ensuring compliance with regulations.

- Provided financial planning support, helping clients budget for preplanned funeral or memorial expenses.

- Maintained meticulous records of clients' preplanned arrangements for future reference.

Objective: To ease the emotional and logistical burdens on families during challenging times while ensuring that clients' final wishes are respected and executed smoothly.

Skills:

- Financial analysis

- Excellent Communication skills

- Customer service orientation

- Time management and organization

- Attention to detail

- Eagerness to learn and adaptability

- Teamwork and collaboration

Achievements and Awards:

- Honor Roll, Senior Year of High School (2018): Recognized for academic excellence and consistently high grades.

- Citizenship Award, Senior Year of High School (2018): Acknowledged for demonstrating good character, leadership, and responsibility.

Professional Associations and Memberships:

- Volunteer Team Lead at Walmart: Led a team of volunteers in coordinating and executing community events and initiatives.

Additional Information:

- Bilingual: Fluent in both English and Spanish, facilitating effective communication with diverse customers and team members.

Contact this candidate